Reply by Bath Fitter

Hi Daniel, we reached out to your local office and have learned all issues with your tub have been resolved free of charge. If you have any other questions or concerns, please contact us at customercare@bathfitter.com anytime. Thank you.
Author's
0 comments

Contacted the Bath Fitter in Livonia, MI.concerning the silicon caulk separating from the wall and tub and the black mold in the caulk.

I was told by the person on the phone that there would be a $75.00 charge to replace the caulk. The information I received on the flier supplied by the salesman stated very clearly that "Material, Labor, and installation are GUARANTEED. The Bath Fitter Lifetime Warranty affords you the peace of mind you deserve." The Bath Fitter product was installed in April of 2011. The first tub liner installed did not fit correctly and had to be replaced.

At that time the caulk had to be removed and replaced. Sometime later the caulk began separating from the wall and tub and had to be replaced again. We are now only 3 years and 2 weeks into a "LIFETIME GUARANTEE" and the caulk is separating again and needs to be replace and has black mold growing in the caulk. I believe the cause of the separation is due to the old caulk not being thoroughly cleaned before the new was applied.

Most silicon caulk/sealant for bathroom applications are mold proof and guaranteed for approximately 20 to 30 years. The silicon caulk/sealant that I applied to the shower doors, that were installed at the same time, show absolutely NO SIGHS OF SEPARATING OR MOLD GROWTH. Bath Fitter WILL NOT sell a tube of caulk that matches the color of the tub and wall surround so the homeowner can do the repair so you are captive and must pay Bath Fitter $75.00 to replace their defective material that "Material, Labor, and installation are GUARANTEED. The Bath Fitter Lifetime Warranty affords you the peace of mind you deserve." When I told the person on the phone I would be filing a formal complaint with the Better Business Bureau due to the fact that I MUST PAY Bath Fitter $75.00 to get a proper repair, because they WILL NOT sell the caulk to the homeowner, I was told "WELL DO WHAT YOU HAVE TO DO".

Customer service at it's finest.NO WHERE ON THE PAPER WORK I RECEIVED OR ON THE BATH FITTER WEBSITE IS THERE ANY REFERENCE TO AN EXCEPTION TO THE LIFETIME GUARANTEE OF THE WARRANTY COVERING THE "MATERIAL, LABOR, AND INSTALLATION."

Had an Experience with Bath Fitter?

Write a review

You May Also Like

Window World - Incomplete work Window World "We had 8 windows replaced last week. The installation team came in, got the old windows out, the new ones in and were working on caulking them. I decided to..." Read more Leaffilter North - LeafFilter Worthless Warranty Leaffilter North "We had LeafFilter installed and received a lifetime warranty for the system. Six years later the filter screen pulled away and off of a gutter (see picture). We..." Read more Bath Fitter - Problems with the installation of our tub and flooded basement Bath Fitter "0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to..." Read more Bath Fitter - Bathtub Warranty Review Bath Fitter "This was installed 3 years ago, suppose to be lifetime warranty. I contacted local person in town, he looked me up on computer and said to me"I can't..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more One World Van Lines - Had I known I would havve Run as fast as I could One World Van Lines "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more