Reply by Bath Fitter

Thanks for sharing this issue - we encourage all users to use our recommended cleaners that are available on our website.

If you were using the cleaner provided to you, there shouldn't have been any issues with your warranty - please reach us at customercare@bathfitter.com so we can learn more about this issue - thanks!
Author's
4 comments

We had a tub and shower surround fit over the traditional tub in June, 2011.It is April, 2012 and Jerry come to replace mildew/mold caulking.

Of course, we too, have the "lifetime" warranty. I was told that Bathfitters would no longer warranty our tub because we weren't using cleaner with bleach in it. We have used the cleaner given to us at the time of the install. We were told that we had to use only that product or it would VOID our warranty.

Jerry said they were telling ALL their customers that when they had to come back. I told him that sounds like a product problem not a customer issue.

He shrugged his shoulders.I strongly recommend you simply replace your bath tub as needed forget about the convenience.

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Anonymous
#496623

:) :grin ;) 8) :p :sigh :zzz :upset :eek :roll :? :cry :( :x :) :roll :? :cry :eek :grin ;) :upset ...

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Anonymous
#496622

:) :grin ;) 8) :p :sigh :zzz :upset :eek :roll :? :cry :( :x :) :roll :? :cry :eek :grin ;) :upset ...

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Anonymous
#496621

:cry :cry :cry :cry :cry :cry :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( ...

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Anonymous
#470742

Thank you for taking time to contact us to explain the issues that have occurred recently. Your comments regarding the service you received at our location are very important to us. We would like to apologize for the obvious inconvenience this has caused you.

We are actively working to address this issue and to improve the level of service we provide our customers. The information and feedback you voiced will certainly help us pinpoint where we can improve in this area.

Ashley

Customer Care

1-800-892-2847

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