Anonymous
map-marker Rensselaer, Indiana

Never again, Very unhappy with the job!!!

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Bath Fitter - Never again, Very unhappy with the job!!!
Bath Fitter - Never again, Very unhappy with the job!!! - Image 2
Bath Fitter - Never again, Very unhappy with the job!!! - Image 3
Bath Fitter - Never again, Very unhappy with the job!!! - Image 4
Bath Fitter - Never again, Very unhappy with the job!!! - Image 5

I called bath fitters and had got an appointment to have them to come out to give us an estimate on covering up our old tub and redoing just the area around the tub. The guy that came, not to mention any names, went into our bathroom and measured the tub area with a tape measure, not a laser tape like they advertise on television.

He sat down with us and discussed with my wife and I what they would do and give us a price. The sales man told us that it would be done in a day to a day and a half at the most. We both thought the price was too high but we both figured it would be quicker to have them do it than me doing it, even though I could have done it myself and done it cheaper than what they was charging us to do it and it still would have been faster just to have them to do it instead. So we both agreed upon it and give them a down payment.

On March 11, 2016 they came to our house to put the new wall and tub over the top of our existing tub. The wall was cut too long & bowed. Then come to find out, after spending most of the day at our home, the guy told us that he grabbed the wrong tub so he couldn’t complete the job. They told us that they would have to come back.

They came back the next day, spread this black primer “glue” all over our existing tub then found out the tub liner would not fit our existing tub. They said it would take at least a week to get the correct fitting one & they would have to tear out our existing tub. Since they had already tore out our shower doors we had to buy a shower curtain & mat to stand on since the “glue” was too sticky to stand on so we could shower with the black primer “glue”. So in other words we had to deal with this nasty looking tub for at least a week.

A week later they come back and brought the new tub liner to replace with our old tub, which they took out that day & had to take down the wall they had already done since they didn’t have the correct measurement to begin with. Not only did they have to change our tub out the 2nd time they came, they didn’t get the shower doors level. We found this out 24 hrs. later after we were able to use the shower again.

So a different guy come back to see what the problem was and come to find out that the other guy didn’t level the front of the tub up with the back so that made the shower doors slide forward. So the guy had to raise the track up so that the doors wouldn’t slide on their own, into which leaves a gap underneath it now and it looks like ***. They also scratched up our door trim & door trying to work the tub & wall into our bathroom. When I said they were scratching it they said they didn’t do it, it was already like that.

We were impressed with how well (like new) the wood trim looked for as old as the house is when we first looked at it to buy it. Not only that they didn’t clean up there mess in our yard either times. I had to clean it up myself. Just to make a long story short and to put it into words we are not happy at all with the outcome of the finished product.

So I hope that others will do their research before hiring this company to do a job for them. That is all I have to say.

Bath Fitter Reply:
Hello,

Thank you for your feedback. We apologize for the inconvenience. Customer service is very important to us and if you could kindly email customercare@bathfitter.com detailing your situation, our corporate customer care team will address your concerns.

Thank you.
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Cons:
  • We was unhappy with the finished results
  • We did not like the damaged they caused in our home
Reason of review:
Not as described/ advertised
Loss:
$5217
Preferred solution:

Price reduction or come back and fix it right.

Anonymous
map-marker Randolph, Massachusetts

Trim work turned colors

Had a white tub enclosure and wall installed. Window is in the shower.

All of the trim work and the caulking has become discolored over several years and turned tan. Looks terrible. I have described the problem succinctly in less than eighty words....not sure why you are required to have at least eighty words in the review that you list on-line.

It doesn't make much sense to me that it has to be eighty words. I guess I don't have eighty words yet so I am adding more words even though I described the problem in less than eighty words.

Bath Fitter Reply:
Hello,

Thank you for writing. Customer service is very important to us and we apologize for the inconvenience. Please email customercare@bathfitter.com detailing your situation, and our corporate customer care team will be able to address your concerns.

Thank you
View full review
Reason of review:
Bad quality
Anonymous
map-marker Westerly, Rhode Island

Installation

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Watch out! First our contract had to be signed and submitted to the VA Administration for disabled vets.

Upon their review it was approved however they will only pay for approximately $1,600 in a life time for modifications to your home and we had to pay the rest. Supposedly once the signed contract is sent to the VA it can not be changed per Bath Fitters. Our bathroom was a half bath and the main wall behind it was a closet for a bedroom we were not using. All they had to do was take down the wall and move it for the shower to be place.

Our contract was signed for $700.00 for demolition, removal of old wall, and placement of new wall and shower. After approval, they backed out of the work to take out the wall and get rid of the old construction stating it was a load bearing wall. I knew that it definitely wasn't by the rafters in the basement. Bath Fitters brought his construction person to the house and even after looking in the basement, said it was still a load bearing wall.

Well then I stated if that that was the case they can still move the header two feet. Still no. Okay what if we found our own contractor to do it. A meeting between everyone was done at our home, the head guy talked around in circles hoping that no one would catch him.

I did. Well if you are getting paid for demolition then it needs to be deducted from the contract with them as the VA would send their check directly to them. Again I'm told the contract can not be changed. The contractor that we hired wanted $800 to do the all the work ( or so we thought).and we would have to pay him out of our pocket.

Bath Fitter agreed when they received their check. However there was never a signed agreement. Then we find out the contractor was only talking about the new wall. Guess who did the demolition, renting a dumpster, and paying to get rid of it!!

Me, the wife of a veteran!!! There was no loading bearing wall!! I even took pictures and sent it to Bath Fitters to show them that they were wrong. No reply.

The shower had been order immediately upon contract and approval by VA. Our contractor came in and did the wall. It took months to get Bath Fitters back here to put shower in place because they were to busy. Finally got it in after continually making phone calls.

The VA finally paid Bath Fitters their portion of which they were supposed to pay our contractor out of the money they received. Did he finally get the 800.00 that they said they would? *** no. He only received $500 and thus *** him off and never hearing the end of it there after.

Did we get a credit on the balanced for doing the work myself which was plaster and ceramic tiles, renting a dumpster, and paying to get rid of it? *** no!! We paid $5,000 additional dollars. Will never, ever recommend them to anyone.

Older people need to watch out as they probably will get taken advantage of. It has been a couple of years but everytime I take a shower or see the contractor who believes it's our fault I'm reminded of this ***. Can never get anymore money for handicap renovations to our home from the VA as the allowed amount was used. IS THIS ANY WAY TO TREAT A VETERIN?

Shame on Bath Fitters. Also watch out for the fact that standard shower curtains are 72" long. They drilled holes in the walls for the curtain rod. When I placed the standard shower curtain it was way to short allowing water to get on the bathroom floor.

Men know nothing about these things.

Everytime I have to replace the shower curtain I have to find one online and place a special order paying for shipping and handling as it is under a $10 item. Watch out for this too as it will haunt you for the life time of the shower!!

Bath Fitter Reply:
Hello,

Thank you for reaching out and telling us about your experience. We apologize for the inconvenience. Customer service is very important to us and we would appreciate if you could kindly email customercare@bathfitter.com detailing your situation, so that our corporate customer care team can address your concerns.

Thank you.
View full review
Reason of review:
almost everything above but it only allows you to pick one issue
Loss:
$1300
Anonymous
map-marker Shoreline, Washington

Review in Household Services category from Shoreline, Washington

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What's so hard about a call back

So I called Bath Fitters of Mountlake Terrace in Washington on 3/2/16 and left a message for call back....Fastforward to 3/3/16 9 AM I called and left yet another message for a call back...another at noon...and when i got home at 5:30 today I called again and luckly got ahold of someone....who was real pleasure to talk too"sarcasm intended" granted I had bit of an attitude only because thats how I get when I have chase down someone to give them an opportunity to take my money " sarcasm not intended" the first 20 seconds into the call she coped an attitude......come to find out Bathfitters of Mountlake Terrace does not give ball park figures over the phone,is 3 weeks out to give a bid and who knows if that person will show up to a scheduled bid or not,and cannot return a phone call within 30 hours.....as a contractor I will be sure to let all my clients and fellow contractors know just how the service of Bathfitters of Mountlake Terrace really is......0 stars out of 5

Bath Fitter Reply:
Hello Robbie,

Thank you for your feedback. Customer service is very important to us, we apologize for the inconvenience. The only way to get an estimate on your specific bathroom is to schedule a free in-house consultation, as every Bath Fitter installation is unique and customized to your bathtub and there is no set price. Please email customercare@bathfitter.com detailing your situation and our corporate customer care team will get in touch with your local branch regarding this issue.

Thank you.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Asheboro, North Carolina

Bath Fitter - Bathfitter Acrylic Wall Liner Review from Asheboro, North Carolina

I had a shower installed by bath fitters and now its coming apart im paying 5,000.00 for it but can,t get any one to fix it the handle is comming off and the shower wall is comming lose

Bath Fitter Reply:
Hello Cheryl,

Thank you for your feedback. Customer service is very important to us. If you could be so kind as to email customerservice@bathfitter.com, detailing your situation that would be very helpful. Our corporate customer care team will address your concerns.

Thank you.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Hartland, Michigan

Bath Fitter - Installation Review from Hartland, Michigan

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Redo installation yesterday, bathroom floor, hallway, stairs and landing was left with debri all over, im retired and don't need extra clean up...

Bath Fitter Reply:
Hello Michael,

Thanks for writing. We apologize for the inconvenience and hope you enjoy your new Bath Fitter bathtub. For any further concerns, please email customercare@bathfitter.com, where our corporate customer care team will be able to assist you.

Thank you.
View full review
Reason of review:
Bad quality
Bradly Rxe
map-marker Jefferson, New Jersey

Bath Fitter - Installation Review from Jefferson, New Jersey

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2 weeks after spending over 5 thousand dollars for a bath fitter installed tub, it is cracking around the drain. We emailed the photos and was told the cracks were clearly visable.

She said she would contact her manager (Pawel) 1 week later and we have heard nothing. Even called the salesman who said he would contact Cathy Leichliter. Same rep we emailed. We expected to speak with someone that would apologize and reschedule for a replacement.

Bath Fitter recieved over $5000 and we have a loan from the bank. I get the impression Bath Fitter does not care since they have been payed. Customer service does not exist.

We will file a complaint.

Bath Fitter Reply:
Hello Tracy,

Thank you for your feedback. We apologize for the inconvenience, customer service is very important to us. If you could be so kind as to contact our corporate customer care team by emailing customercare@bathfitter.com detailing your situation, that would be very helpful in the resolution process.

Thank you.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Sayre, Pennsylvania

Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania

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Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania
Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania - Image 2
Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania - Image 3
Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania - Image 4
Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania - Image 5

The commerial looked good on t.v. long ago the crew that came here must of been fresh out of junior high school, I myself gad to cut the floor out because they were so confused, ripped the floor putting in the tub so I used the kitchen floor they destroyed that to....another reason why they just walked out on me, (truth hurts) I was so dissatisfied with the job I called the office.

Over a year later I speek to tim and over frustration from the receptionist telling me mold on cocking grows from a dirty house like she's the one to judge, I ask for two minutes of his time~ nope not a chance he comes here with his side kick instead of quality greeting walks in with the attitude or maybe this is not there typical rich mansion. But it is my hoMe And walked out on me because they were not happy with the truth.... I payed a lot of money for this job my nefews could have done better and like the red lobster commercial you'll never get a plate of food that looks like it does on the tv screen these guys come in with no smile and definite incompantancy, I explain a few frustrations and they could not handle the truth , accuse me that that's not there shower rode & they tell me to get a contstruction crew here to fix the wall there crew pushed OUT moons ago and walked out of my house.... what a way to start my 40th birthday I ran out asking them for a piece of mind and they were not in to it and left.

I have pictures for hard working people to show you what you get, shower rod rusts. Fixtures are as cheep as you get and count on black mold from there choice of cocking.

I don't know if dollar genera l sells this stuff but its not worth the money go else where.. trust me!

Bath Fitter Reply:
Hi Bobby,

Thank you for your feedback. Customer service is very important to us and we want to address your concerns. If you could be so kind as to email customercare@bathfitter.com detailing your situation, our corporate customer care team will reach out to your local branch and expedite the resolution process.

Thank you.
View full review
Reason of review:
Poor customer service
Kyndall Iww
map-marker Pineville, North Carolina

Resolved: Bath Fitter - Installation Review from Pineville, North Carolina

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Updated by user Feb 10, 2016

I received a call from Bathfitter and was told that silicone loss was not covered by warranty. They sent a man out the next day who drained the water and resealed the liner.

I paid $125 plus tax. I consider this reasonable and I am satisfied with work and customer service

Original review Jan 31, 2016

I spent thousands redoing bath and was told I had lifetim guarantee. Now there's water between new and old tub and bottom is spongy plus terrible sour smell.

Bath Fitter Reply:
Hello Alice,

Thank you for your feedback. Customer service is very important to us. Please email customercare@bathfitter.com detailing your situation so that our corporate customer care team can get in touch with your local Bath Fitter and address your concerns.

Thank you.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Bayonne, New Jersey

Had a shower unit done by bath fitters in 2005

we had nothing but problems with your product the shower base cracker and it was replaced. the second shower base broke a crack about 2 ft.long on the side.

when you step on it in goes down about 1/2 in.when we called and spoke to rep who installed the units and would not replace the unit because we did not use the right cleaners.we use tilex cleaners with bleach or without bleach.your info memo says acrylic is none-porous.now he wants $1000.00 to replace this unit again.Iam pissed because the cleaning pro. should not cause it to brake i think it was installed without enough serport under it.If you make clames about your product you should stand buy it

Bath Fitter Reply:
Hi,
Thank you for your feedback. Customer service is very important to us. Please send an email to customercare@bathfitter.com detailing your situation, so that the resolution process can be expedited.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Xenia, Ohio

Bath Fitter - Bathtub Installation Review from Xenia, Ohio

Had to wait almost 3 months to have the tub installed, i was told they were 4 to 6 weeks out, also they punched *** in my closest hallway, so i am not sure would use again. The tub did look good.

Bath Fitter Reply:
Hello,

Thank you for writing. Customer service is very important to us. Please email customercare@bathfitter.com detailing your situation, so that the resolution process can be expedited.

View full review
Reason of review:
Bad quality
Kashayla Zie
map-marker Point Pleasant Beach, New Jersey

Cracked liner

I had bath fitters install a liner in a tub.The liner in the tub now has 2 cracks in the liner.Bath fitters has came here a couple times to recalk this tub.I called and had a representive come and look and was told they would replace it.I called to see about having a walk in tub installed in my aunts house as she had a stroke and and asked when they were going to fix my tub and was told they would not as it was installed in an apartment, after they had repaired it more than once.In my opinion the liner is not installed properly as when I push on the crack with my finger the liner is not against the existing tub as when I push in on it water comes out of it.I was not told when they took my money and installed the liner that it would not be covered under the life time protection you state in all your adds.do to this decision by your company if you do not stand by that I am going to talk to a laywer and to chanel 7 eye witness news investigators.I am hoping you will reconcider this and hope to hear from you real soon.marvin dangler 180 franklin ave long branch NJ.

Bath Fitter Reply:
Hi,

Thank you for your feedback. Please email customercare@bathfitter.com with more details so that we can start the resolution process.

Thank you.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Tampa, Florida

Unprofessional Contractor

I contracted bath fitters in December 2014 and was told I had 1 year to complete my project. In November 2015 I contacted the rep to inform him that I was ready to move forward with the project with a few changes.

He said that he would have to come out to review the changes and he would contact me after checking his schedule. I never heard from him. In the meantime I had my roof replaced and was told by my contractor that he could remodel the bathroom at a decent price. In December I contacted Bathfitters to tell them since I never heard back from them that I had completed the job through someone else and wanted my deposit returned.

Later that day I received a call from the rep apologizing for not getting back to me. He said that he had to check with his boss regarding the refund and would call me back. Once again I did not get a call. Later in the month I called the office again requesting my deposit and was told the General manager would call me.

I did receive that call from a very rude gentleman that informed me that they would not refund my deposit because I had a contract with them and choose to use someone else. I informed this rude person that I contacted them to complete the job and after not hearing back from them I went elsewhere. HE said that he would have to speak with the rep and would call me back no later than Thursday (this was Tuesday).

Needless to say I never received that call either. I will advise anyone that will listen not to use this unprofessional contractor

Bath Fitter Reply:
Hi Sharon,

Thank you for your feedback. It is to our understanding that your local office has been notified of the issue. Please email customercare@bathfitter.com in order to explain further and expedite the resolution process.

Thank you.
View full review
Cons:
  • Customer service
Reason of review:
Poor customer service
Loss:
$600
Preferred solution:

Full refund

Shad Scu
map-marker Larchmont, New York

Take the money and run

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Had a tub/shower installed. I had to sign a receipt of work completion but wait 24 hours to use it.

When I turned on the water, the shower pressure was now decreased and the tub faucet dripped (neither ever before installation). Tried to contact their Customer Service: no response. I paid, product installation is flawed, no recourse. Clearly, while the liner product was installed properly, the plumbing was inadequate.

My alternatives are to hire a plumber to fix Bath Fitters' errors or live with an improperly operating bath/shower. DO NOT USE BATH FITTERS.

Bath Fitter Reply:
Hi Tony,

Thank you for your feedback. It is to our understanding that the local office has reached out to you and the issue has been resolved. We would love if you would mark the review as resolved and feel free to email customercare@bathfitter.com should you have any more questions.
View full review
Cons:
  • Inadequate plumbing
Reason of review:
Damaged or defective
Loss:
$3000
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Naples, Florida

Bath Fitter Work Experience Review from Naples, Florida

The Ft Myers Bath Fitters only payed me half my wages when I quit the company because of scheduling problems 4 weeks in a row!

Bath Fitter Reply:
Hi Kevin, Our corporate customer care team is in communication with your local Bath Fitter office and our HR group to learn more about this situation. In the meantime, please email customercare@bathfitter.com with your information so that we can get in touch. Thank you.
View full review
Reason of review:
Problems with payment