Bath Fitter
Reviews and Complaints
Trumbull, Connecticut
Not holding to their warranty
After time the tub became discolored (stained).
Had BathFitter come to look at it (Milford, Ct office).
They took pictures, then called and stated that the home office
said nothing could be done
Some time later we had Bathfitter come out again.
The agent tried Three (3) different cleaners on the stain.
The stain is still thee.
When I mentioned the warranty the manager stated
that it would cost over $900.00 for a new tub.
What good is their warranty?????
Ken Jezierny Trumbull, CT
- Service
Preferred solution: Price reduction
User's recommendation: Trust in their warranty - watch out
North East, Maryland
I need your help
cloudy spots on metal frame of shower Using Bar Tender's Friend, hot water, hot soapy water does not remove the spots. I need to know how I can get rid of them.
I am not finding fault with your company.
I have used your company on three different occasions to revitalize my bathrooms and have been 100% satisfied. ALL I WANT is information on how to remove these spots without ruining the finish on the frame.
Thanks
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Verified Reviewer |
Clearwater, Florida
Unsatisfactory service
Jul 10th, we had a sales rep come see us, gave us a quote, and we signed a contract for a shower stall refit. She took measurements, and told us we could expect a tech to begin the installation in 2-3 weeks., On Aug 3rd the tech came and ripped out the old shower stall.
Only then did he realize that they had ordered the wrong size shower base. He told us that it would take about three weeks to get the correct size from the factory in Canada. So no shower available to use. On Sept 2nd, the tech returned with the correct base, and installed the base and surround.
He told us it would take about two weeks to get the glass in to finish the installation. So still, no shower. On Sept 23rd, we were called and were told the glass was in, but could not get an appointment to have it installed until 10 days later.. So, another month went by.
On Oct 2nd, the tech returned and finished the installation of the glass. Therefore, we were without use of this shower for a total of 8 weeks. I contacted the dealership and requested a discount equivalent to 15% of the total price as compensation for out inconvenience and loss of use, The owner/ manager flatly refused and only offered us a discount that equaled 7% of the total price. I considered this an insult.
I attempted to contact the corporate headquarters a total of 4 times. No one would respond to my emails, or talk to me on the phone. No one would return messages left. The product we got is satisfactory, and the tech did a great job of installation.
However, I would recommend you using a different dealership than the Clearwater, Fl one if you want a timely job done. And I was very disappointed with the Customer Suppport from this company.
- Instalation and customer service problems
Preferred solution: Apology
User's recommendation: Do not use the Clearwater dealership of this company
Unreasonable to ask 15% off because they were "inconvenienced".
Replying to
Hamilton, Ontario
Because bathfitters blames me for the black on the second time caulking my shower.
They do a bad job on my bathroom. They do not honour anything from the workmanship of their work. It's black and coming away from the tub.
The big guy ( John ) is far from a manger . He blows it off as nothing to him. Big money was spent on this bull *** job. I wished I never got them to do the job.
The best part, when I called to make an appointment with a salesman, he gave me a great speech. He sold it alright and I bought it. Fish on a line for sure.
Bathfitters are like roofers, once they have your money, they will not stand by their work and fix it. It's always a fight on the phone.
User's recommendation: no way
Hello Thomas, we are sorry to hear about this issue. We would like to better understand this experience.
Please send us an email at CS@bathfitter.com with your name, postal code, phone number so we can assist further. Thank you.
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Verified ReviewerWarranty not upheld
The shower floor has cracks near the drain Issuehas occurred twice and repairs were made. The same problem happened again, they refuse to repair, even though product has lifetime warranty. I can pay to have it repaired.
Preferred solution: Repair
User's recommendation: Beware of lifetime warranty
Greenville, South Carolina
Very good work
They are very professional, they did everything they said they were going to do. They said one day, and it was one day.
Not only that, but they are very clean, Jeremy that put our shower in explained everything before he got started and went over everything before he left. My home was cleaner when he left than when he arrived. There was absolutely no mess. They are AWESOME !!!.
i love my new bathroom... would recommend them to anyone.
User's recommendation: if want your bathroom done these are the people to call. i have already given their number to 2 people to call
Louisville, Kentucky
TO SHOW WE ARE PLEASED
MRS LANGNEHS, BRAD AND TREVOR WERE OUR INSTALLERS,THEY DID A EXCELLENT JOB ON OUR BATHROOM. THEY WORK VERY HARD AND LONG HOURS TILL THEY HAD IT COMPLETED. WE ARE VERY PLEASED.
User's recommendation: I DO RECOMEND BATHFITTERS
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Verified Reviewer |
Newark, California
Phony last-minute exuse for cancellation
THROUGHLY UNPROFESSIONAL! We set up an appointment last week; someone yesterday called to confirm -- using my time again.
And then this AM, after setting up my morning sked around the appt. they CANCEL on the account that ". . .I live in a high-rise." What, as Rachel Maddow says, horse puckey!!
I live in a 3-storey building. That is a high-rise?
I have a sneaking suspicion why they cancelled at the last minute --but it tells me what UNPROFESSIONAL chickens they are -- and maybe I'm better off taking my business elsewhere. SCHMUCKS!!Las
- Being mislead about a consult
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this merchant!
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Verified Reviewer |
Clearwater, Florida
Very Dissapointed that there is NO Service
We installed 3Bath fitter units w/Tubs and the surround in our apartments. Several years later our Tenants were complaining that the bottom of the tubs were feeling mushy,It just cost us $15,000 to remove Bathfitter and air out the moisture in our walls.We repaired that one at our cost $15,000.
Now another tenant called and said he has mildew coming up the walls from his unit.Bathfitter will NOT REPAIR!!!! NO repair for commercial accounts!
- Quick install
- Deficient product leaks
- It leaks- bad product
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT BUY THIS PRODUCT!!!
Hi Ann, we are sorry to hear you are experiencing issues with the Bath Fitter units you purchased for your commercial unit. Your units were installed in 2005, and informed us of the issues in 2018.
We advised you that we could resolve these issues but there would be a service fee as commercial properties are under a 5-year warranty. We understand our team has been in contact and scheduled a service appointment for 10/11 to rechaulk the bathtub.
Please let us know if there is anything else we can do to assist in the meantime. Thank you.
Ocala, Florida
2 cancellations, 1 due to material not available?/ 1 due to tech testing positive for covid on the day before install, valid?? Asked if another tech is available within a couple of days, none were!
November is the next available date for the install that's 5 months from contract date?? I find this very difficult to believe.
Bathfitter told me that I couldn't cancel ??? Totally unacceptable!!
Preferred solution: Be able to cancel the contract and get my deposit refunded or get a shorter time for an installation since it's been 5 months!!
User's recommendation: Be certain to check all the fine print and make sure that all the i's are dotted and t's crossed
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Verified Reviewer |
Norcross, Georgia
Warranty Repair
Supposedly, Bath Fitter provides a lifetime warranty on its products. I have been trying for several months to get them to fix a crack in the base of my shower. They have not scheduled it yet.
- Delays and poor communication
- Lack of response to warranty problem
Preferred solution: Quicker repair or full refund.
User's recommendation: Don't use Bathfitters. They are not responsive to problems.
Hello Thomas, we are sorry to hear about this issue. We would be happy to help get you in contact with our team.
Please send us an email at CS@bathfitter.com with your name, zip code, phone number so we can assist further. Thank you.
Saint John, Indiana
2 different lifetime warranties that they would not honer
First tub installed in 2004, developed crack, in 2014. Found out that our original lifetime warranty expired in 2006!
Ok had them replace the tub at our expense for a $1000.00, found a crack today and guess what we are not covered.
The replacement in 2014 isnt covered because it replaced the 2004 one. Jesus they got you by the short hairs.
User's recommendation: Do not use
Hello, we are sorry to hear about this issue. That does not sound like our process.
If the bathtub installed in 2014 would have cracked due to a manufacturing defect, it would be covered under our lifetime warranty.
Please send us an email at CS@bathfitter.com with your name, zip code, phone number, and picture of the crack so we can assist further. Thank you.
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Verified ReviewerLooking for a solution
The finish on the Bath Fitter tub does not resist stains very well, and the more you scrub the tub, the worse it looks over time. Is there a solution?
Preferred solution: Let the company propose a solution
User's recommendation: Depends on the outcome of my solution request
We're sorry to hear about this experience. Bath Fitter units would not lose their finish like you have photographed under normal circumstances.
Please send us an email at CS@bathfitter.com so we can look into this matter further. Thank you.
South Burlington, Vermont
Terrible Workmanship
Today I am having a different company redo my shower unit. There are leaks inside the walls and grab bars from shoddy workmanship that Bath Fitters did a few years ago.
The base was discolored and peeling. When I asked for the lifetime warranty to be applied I was told that because they had changed their products my unit isn't covered.
Lousy Service! Hired someone else!
Preferred solution: Partial refund due to requiring to have the job redone by a different company due to poor/shoddy workmanship by Bath Fitters that didn't last. Plus the lifetime warranty is a joke! The company uses excuses to refuse the warranty
User's recommendation: Do Not Hire This Company
Boynton Beach, Florida
Excellent customer server!!!
Excellent service by Chris!!! and he was clean and thorough!!!
Even our estimator was excellent. Great job everyone!
Please give them all a raise! They deserve it!
To me Bath Fitter is nothing but a scam!! This BS about getting your bath tub done in one day is just plain FRAUD.
I had a estimate done in April. The estimate cost was $5,296.00 a few cent. I still don't have a bath liner installed, this been going since 30 June 21. They were going to installed a new tub and that fall thru.
I finally had to ask them to leave, my bathroom has been in disary since 27 Aug 21. I have got another person working on my bathroom as we speak. I have pictures to show, I have not heard anything from Bath Fitter since Sep 2, 21.
I am just so disappointed in Bath Fitter. I will not recommend any to them
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As we responded to your previous message, it could be due to having hard water. Try using Iron Out cleaner and call your local office if you have any additional questions. https://***/iron-out-rust-stain-removers/spray/