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Verified Reviewer
New Reviewer

Unsatisfactory service

Jul 10th, we had a sales rep come see us, gave us a quote, and we signed a contract for a shower stall refit. She took measurements, and told us we could expect a tech to begin the installation in 2-3 weeks., On Aug 3rd the tech came and ripped out the old shower...
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3 comments
#1957867

Unreasonable to ask 15% off because they were "inconvenienced".

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ID
#2238486 Review #2238486 is a subjective opinion of poster.
Location
Clearwater, Florida
Cons
  • Instalation and customer service problems
Preferred solution
Apology

Dissatisfied with service

Bath Fitter - Dissatisfied with service
April 2022 bath fitters installed new bath shower combination and it is terrible. After completion of the removal and replacement there were issued discovered and we called bath fitters and a supervisor came to our home to see what we were displeased with. After viewing our concerns and agreeing that this needed to be addressed he left and assured us we would be contacted to correct the items. It is now JUNE 2022 and no one has called to schedule someone to address the issues. What a waste of money and time. Steer clear of this company and their phony claims.
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1 comment
#2202637

Hi, we are sorry to hear your experience with Bath Fitter was not a positive one. We would like the opportunity to better understand your experience to see if there is anything we can do to assist.

Can you please send us an email at CS@bathfitter.com with your name, zip/postal code and phone number? Thank you.

ID
#3709660 Review #3709660 is a subjective opinion of poster.
Location
Sanford, North Carolina

Very unhappy customer

Bath Fitter - Very unhappy customer
Bath Fitter - Very unhappy customer
Being handicapped, we signed a contract on 10/26/2021. As of today,5/4/2022, the bathroom is not yet done. Excuses after excuses

User's recommendation: carefull.

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1 comment
#2181544

Hi Mike, we are sorry to hear about this situation. We will contact the local office to get an update on your project.

If you need anything else, please email us at CS@bathfitter.com . Thank you.

ID
#3541703 Review #3541703 is a subjective opinion of poster.
Location
Marco Island, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cannot give this company any stars.

The caulking around the tub cracked and water has seeped under the tub causing a foul odor. I have contacted Bath Fitter several times and they have not offered any solution even though there is a lifetime warranty. Awful customer service at the Doral location in...
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2 comments
#2194108

I am having the same issue. I recently purchased a home with a bath fitter so my name is not on the account.

Because of this they will not even come fix it for a repair fee, the only offered solution they gave is to buy a completely new bath fitter for ~$1750. I would like to register it somehow and have a different way to resolve.

The warranty should really be based on the product, not the customer. I will be reaching out to a different service to come repair their product.

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ID
#3498563 Review #3498563 is a subjective opinion of poster.
Location
Doral, Florida
Cons
  • Instalation and customer service problems
Preferred solution
Let the company propose a solution
New Reviewer

The employees at the Doral. Florida location have ignored our calls and requests.

The caulking around the Bath Fitter tub is cracked and water has seeped through and has accumulated under the tub. No one has offered any help or information on how to fix this problem. The employees do not return any calls.

User's recommendation: DO NOT DO BUSINESS WITH BATH FITTER!

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1 comment
#2181540

Hello, we are sorry to hear about this issue and we would be happy to assist. You can reach the local office at 786-369-5024 but in the event you are still having trouble reaching them by phone, please email us with your name, zip code and phone number at CS@bathfitter.com . Thanks!

ID
#3495241 Review #3495241 is a subjective opinion of poster.
Cons
  • No one returns my phone calls no solutions

Inferior in every way

Used car salesman sells pitch - promise everything, deliver very little on an overpriced install. Installers are not even close to being professional or experienced. Had my installation redone multiple times, only to have them keep reinstalling or adding to my problems. So much for their warranty... And yes, after the last of the many installs, I still have the same problem experienced on the first install. Out thousands of dollars, inconvenienced multiple times and still have a substandard installation.

User's recommendation: Not just no, but he'll no!

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1 comment
#2181537

Hi, we are sorry to hear your experience with Bath Fitter was not a positive one. We would like the opportunity to better understand your experience to see if there is anything we can do to assist.

Can you please send us an email at CS@bathfitter.com and provide us with more details regarding your experience as well as your name, zip/postal code and phone number? Thank you.

ID
#3490416 Review #3490416 is a subjective opinion of poster.
Location
Brookings, South Dakota
New Reviewer

Not holding to their warranty

After time the tub became discolored (stained). Had BathFitter come to look at it (Milford, Ct office). They took pictures, then called and stated that the home office said nothing could be done Some time later we had Bathfitter come out again. The agent tried Three (3) different cleaners on the stain. The stain is still thee. When I mentioned the warranty the manager stated that it would cost over $900.00 for a new tub. What good is their warranty????? Ken Jezierny Trumbull, CT

User's recommendation: Trust in their warranty - watch out.

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ID
#3452925 Review #3452925 is a subjective opinion of poster.
Location
Trumbull, Connecticut
Cons
  • Service
Loss
$900
Preferred solution
Price reduction
New Reviewer

Disappointed

We had bathfitters install our shower before the corona virus so its been a couple of years. Its in our guest bathroom so I had never used it until tonight and now Im so embarrassed that our relatives and friends have had to use that shower. For men its probably ok but for women, unless youre at least 58 or 6 feet tall you cant adjust the shower head or use the sprayer. Its up too high. To turn the sprayer on you have to flip a switch up above to reroute from the water from the shower head. At 52 I cant even begin to do that I finally was able to take the sprayer and after 8 or 9 tries was able to move the switch enough to get some water out of it. If you have long hair its a necessity to use that sprayer to get all the soap out of your hair, the shower head itself is not powerful enough. Its almost like a strong mist The floor of the shower also gives when you walk on it. Its definitely not substantial. I wish we had gotten it tiled instead. Ive found out now that it wouldnt have been any more expensive

User's recommendation: Just get everything tiled by a good tile installer. It’s no more expensive and better quality.

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1 comment
#2181535

Hi Kathryn, we are sorry to hear about these issues and we'd love the opportunity to assist but we cannot locate your customer information with the info provided on this website. Please give our office a call at 55-229-7708 so we can assist. Thank you.

ID
#3443160 Review #3443160 is a subjective opinion of poster.
Location
Savannah, Georgia
Pros
  • Quick install
  • Initial appearance of the bathtub
Cons
  • I was lied to and overcharged 480 dollars
  • Attention to detail no one uses a inch caulk bead
Preferred solution
Nothing. I just want people to know what they’re getting for the money
New Reviewer

Does not honor their warranty. Called with a repair issue, but office refuses to respond to it.

Bath Fitter - Does not honor their warranty. Called with a repair issue, but office refuses to respond to it.
Leaks in shower head and unit. Called local office,l several times about it, but have yet receive a response to the problem. Been over two weeks since I 1st called. Still awaiting a response.

User's recommendation: Don't use Bathfitters for replacement and repair work.

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1 comment
#2181524

Hi Randolph, we are sorry to hear you are having issues with your shower. From your video, it is difficult to tell whether or not that is in fact a Bath Fitter shower, but the shower head is not one that we offer. If you would like to discuss further, please send an email to CS@bathfitter.com with your name, zip code and phone number.

ID
#3412941 Review #3412941 is a subjective opinion of poster.
Location
Schenectady, New York
Cons
  • Bad service
Preferred solution
Let the company propose a solution

I need your help

cloudy spots on metal frame of shower Using Bar Tender's Friend, hot water, hot soapy water does not remove the spots. I need to know how I can get rid of them. I am not finding fault with your company. I have used your company on three different occasions to revitalize my bathrooms and have been 100% satisfied. ALL I WANT is information on how to remove these spots without ruining the finish on the frame. Thanks
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1 comment
#2146087

As we responded to your previous message, it could be due to having hard water. Try using Iron Out cleaner and call your local office if you have any additional questions. https://summitbrands.com/iron-out-rust-stain-removers/spray/

ID
#3382340 Review #3382340 is a subjective opinion of poster.
Location
North East, Maryland

The install was not what I asked for nor what the sales rep promised could be done. The fixtures do NOT look like brushed nickel. They have a gold tint. Plus there are smudges in the metal itself.

Poor product quality of the fixtures. Smudges in the metal that wont clean out. Poor install. Woodwork next to tub is now buckled. Gouge in liner. Surround wasnt up to ceiling as the sales rep promised could be done. Very very unhappy. Got no satisfaction from the man...
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2 comments
#2220673

Wow! This sounds like the EXACT issues we are experiencing with the Kent, Ohio office.

We definitely regret choosing Bath Fitter. Poor customer service and horrible installation and repairs. During one of the re-installs, the repairman took out the perfectly fine brushed nickel hardware and replaced with bronze looking hardware. It doesn't Atchison and looks awful!

The tech who came back out was so rude and unfriendly he said 1. It would wear over time and eventually look like brushed nickel. Then, 2. It doesn't match the other hardware because they no longer use Speakman hardware so they can no longer get what we chose abd agreed upon in the contract.

So frustrating and we are over it all! We are promised phone calls and emails that we never receive. I've taken several days off to deal with issues and repairs since the initial install in April. The first install had to be completely redone because it was done so horribly wrong!

Nothing but problems from day one.

They basically took our money with nothing in return. BEWARE OF KENT, OHIO OFFICE!!

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ID
#3355995 Review #3355995 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very poor shower install

Bath Fitter - Very poor shower install
Bath Fitter - Very poor shower install
I had Bath Fitters remove an old damaged fiber glass shower enclosure and install a new one. The doors of the new shower were not balanced and do not stay in place. The step in floor was suppose to be 3inches and it is 6ins. The removable shower head was suppose to be polished nickel not gold. the owner had several reasons why it was not their fault for any of the problems. He did say they would level the doors. That was three weeks ago. Still nothing! I paid in full before I found all the problems. The job cost $9000 plus tax. Right now the shower is not safe for an elderly person. I ordered two bathrooms remodeled. I canceled the second one. I do not have a recipe. I can not recommend them.

User's recommendation: DON'T USE THEM.

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ID
#3277016 Review #3277016 is a subjective opinion of poster.
Location
Raymond, Mississippi
Loss
$10035
Preferred solution
I want the problems taken care of properly. If they won't do that I want a refund so I can afford to have the job done correctly.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Uncommitted service

Irresponsible follow-up of part replacement going on 3 months. Still waiting. Conversion from a bathtub to shower took place over 4 years ago.

User's recommendation: Think twice before choosing Bath Fitter.

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2 comments
#2127825

Richard Lung 305- 431-**** 33134

#2127732

Hello Richard, we are sorry to hear about this issue. We would like to better understand this experience.

Please send us an email at CS@bathfitter.com with your name, zip code, phone number so we can assist further. Thank you.

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ID
#3171660 Review #3171660 is a subjective opinion of poster.
Location
Doral, Florida
Loss
$85
Preferred solution
Parte replacement. Still waiting after 2-3 months

Because bathfitters blames me for the black on the second time caulking my shower.

They do a bad job on my bathroom. They do not honour anything from the workmanship of their work. It's black and coming away from the tub. The big guy ( John ) is far from a manger . He blows it off as nothing to him. Big money was spent on this bull *** job. I wished I never got them to do the job. The best part, when I called to make an appointment with a salesman, he gave me a great speech. He sold it alright and I bought it. Fish on a line for sure. Bathfitters are like roofers, once they have your money, they will not stand by their work and fix it. It's always a fight on the phone.

User's recommendation: no way.

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1 comment
#2107812

Hello Thomas, we are sorry to hear about this issue. We would like to better understand this experience.

Please send us an email at CS@bathfitter.com with your name, postal code, phone number so we can assist further. Thank you.

ID
#3157994 Review #3157994 is a subjective opinion of poster.
Location
Hamilton, Ontario

TO SHOW WE ARE PLEASED

MRS LANGNEHS, BRAD AND TREVOR WERE OUR INSTALLERS,THEY DID A EXCELLENT JOB ON OUR BATHROOM. THEY WORK VERY HARD AND LONG HOURS TILL THEY HAD IT COMPLETED. WE ARE VERY PLEASED.

User's recommendation: I DO RECOMEND BATHFITTERS.

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1 comment
#2126364

Thank you so much for sharing your positive experience!

ID
#2988410 Review #2988410 is a subjective opinion of poster.
Location
Louisville, Kentucky

Very good work

They are very professional, they did everything they said they were going to do. They said one day, and it was one day. Not only that, but they are very clean, Jeremy that put our shower in explained everything before he got started and went over everything before he left. My home was cleaner when he left than when he arrived. There was absolutely no mess. They are AWESOME !!!. i love my new bathroom... would recommend them to anyone.

User's recommendation: if want your bathroom done these are the people to call. i have already given their number to 2 people to call.

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1 comment
#2085881

Thank you so much for taking the time to share your wonderful experience!

ID
#2971722 Review #2971722 is a subjective opinion of poster.
Location
Greenville, South Carolina

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