Cynthia S Bmd

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 Verified Reviewer | map-marker Davenport, Iowa
#4669917 
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No service on weekends

The faucet does not turn off. Shower has no turn off valve. So must turn off water to bathroom for the rest of the weekend maybe longer. I will have to go to McDonalds to use the bathroom. No emergency service number. Understand parts are custom so calling a plumber may be a waste of time. I thought this was a professional company. Who does not attach cut off valves?
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Pros:
  • Fast install

Preferred solution: Service with cut off valves installed

User's recommendation: Make sure cut off valves are installed during the original installation and that there is an emergency number that can be called on weekends.

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1
#991920 
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Jonni Iwr
map-marker Calgary, Alberta

Bath to Shower reno- this company stinks!!!!!!

1.0

A couple of years back, I had Bath Fitters change my bathtub to a walk-in shower. While working on it they allowed water to run through the floor which damaged my ceilings on the main floor.

Then I had no hot water for days which they eventually fixed but again water damaged my celling's. The Reno guy, which they recommended was horrible and did a very sloppy job. I eventually got a visit from the owner, who said he could help by fixing the ceiling, but when I called him back, he would not return my call. Now I have hot water that comes and goes and periodic leaking through my ceiling.

Now I think I will take them to small claims court, as they don't seem to care. I highly recommend not using this company, they are an uncaring sloppy mess!

Bath Fitter Reply:
Hi Simonne,

Thanks for writing and letting us know about your leaking shower. We have passed your note onto our corporate customer care team and been informed that customer service is directly handling the problem. They will reach out to your local branch to ensure that the repairs are completed. Thank you for giving us the opportunity to make it right - let us know if you have additional questions!
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Reason of review:
Poor customer service
Loss:
$10000
Preferred solution:

Full refund

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#978745 
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Anonymous

Not as promised. Faulty installation. Delayed installation.

1.4