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What Their Customers Are Saying ?

Bath Fitter - Excellent workmanship, customer service

Bath Fitter
We utilized Bath Fitter to remodel our bathrooms. We were very impressed by the quality of service we received. The lady who answered the phone (Patty) was friendly, upbeat and made me feel at ease. The service provided by Kris, Joel, Darren, Alex and Chris was superb. Our bathrooms were remodeled and look fantastic. The follow up care and maintenance service is incredible. All you have to do is make a call, and they will take care of your... Read more

Bath Fitter - Ideal safety shower

Bath Fitter
We had our shower done seven years ago. But we knew we were going to be getting older and we wanted to be able to have something that we could get in and out of without having to deal with a bathtub. The people we dealt with worked with us very well and were very accommodating. We had walls done and it was just one guy came out and did it. We were impressed with how fast he had gotten it done. They measured twice and that was very nice and... Read more

Bath Fitter - A very professional experience

Bath Fitter
I liked Bath Fitter since they would come and do everything all at one time. We didn't have to have one person in to break down the wall or whatever. They would do everything, and it would be done within 24 hours. The rep came and brought everything to show us the accessories and different models of the wall he has to get. Very thorough, much helpful, described the accessories, and helped me decide what I want and what I didn't want. He's very... Read more
Bath Fitter's reply to:

Hello, thank you for sharing your experience with us. We're always happy to hear from our customers and even happier to know you enjoyed your experience with us to warrant a 5-star rating! Once you are ready to go ahead with the second project, please do not...
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Bath Fitter's reply to:

Hi Joan, we are thrilled to hear that we managed to turn an initial negative experience into a positive one. Customer Service is important to us and we strive at making sure our clients are satisfied. Thank you for taking the time to leave a positive review!
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#1273328
Bath Fitter's reply to:

Resolved

Hi Joan, Thank you for sharing your experience and we are sorry it was not a positive one. We’ve shared your information with your local office and they will be in touch with you shortly to further discuss the situation. Thank you again for giving us the opportunity to...
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#1272439
We contacted BathFitters to covert our bathtub to a shower due to safety needs for my mom and her upcoming surgery. There have been so many issues with the shower causing it to be extremely unsafe. When we contacted customer service not only did they not provide any...
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I didn't like
  • Product is poorly designed and unsafe and they do not care
  • Dishonesty
  • Being mislead about a consult
#1260468
I’m a second-time customer of Bath Fitter. This time, I bought a bathtub insert, wall surround and new shower. The interactions with the rep were excellent. The installers did an excellent job as well. I was remodeling the bathroom and I didn’t wanna screw with the tub...
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#1249680
We had a great experience with Bath Fitter. It was painless, they did exactly what I expected them to do and they put out a good product. They did my wife's parents' bathroom and we got them because they specialize in baths. The sales rep laid it all out for...
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#1249681
Hi John, we are thrilled to hear that our team went above and beyond to ensure your full satisfaction and that we cleared up any confusion in regards to the shower doors. Customer service is important to us and we always want to ensure that our clients are smiling when...
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#1235645
I was very satisfied with my experience with Bath Fitter from the begin to the end. They were absolutely wonderful to do business with, I could not have asked for a better company. They followed through on everything that they promised to do, from scheduling to...
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#1249682
Bath Fitter's reply to:

Hi Cathy, we’re thrilled to hear that you had a great experience and that our team went above and beyond to ensure your satisfaction. We really appreciate you taking the time to write about your remodel. Thank you again for your business!
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#1231830

Contact Bath Fitter

Mailing Address:
102 Evergreen Drive
Springfield, TN 37172
Phone:
(888) 781-7160
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Bath Fitter Most Helpful Reviews

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The salesman lied to me and overcharged outrageously. He said I would get the shelf for free and then charged me $145 for it. Also I was told after they came that if I installed my old shower doors it would void the warranty. The he tried to get me to buy two shower...
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Anonymous
John Rosett

Customer service addressed all my issues and everything has been resolved

I didn't like
  • I was lied to and overcharged 480 dollars
#1223465