Bath Fitter

Make sure you read the lifetime warranty in the contract. It is only for the acrylic, nothing else.

The salespeople will tell you everything they install will be covered, but they pick and choose what they'll cover.

One star because they do actually make a decent product if it's installed correctly. Most of their installers have very limited training.

Bath Fitter installer, Mike, caused my bathtub to flood my house, destroying three rooms, including my 10-year-old granddaughter's bedroom. I have documentation to prove he caused it, from a licensed plumbing company.

They responded by saying it's not their fault. I'm stuck paying thousands of dollars rebuilding my home due to his mistake. How can they sleep at night knowing what they did to my family? This is heartbreaking and stressful.

It has changed who I am. Please don't use them!!

There is a common theme in this company: flooding people's homes. This happened to me, too. And has not been repaired.

I had Bath Fitter upgrade my shower (over $5,000). They did poor workmanship and refused to fix the problem.

I called a second time for a loose screw, and they came and tightened the screw at no charge. Just recently, the shower door has become loose, and Bath Fitter wants to charge me almost $200 to fix the problem.

I refused to pay them that outrageous amount since I have a so-called Lifetime warranty. This is not acceptable, and I am not happy that they treat their customers poorly!

Complaint Details

Would I do business with Bath Fitter in Savannah, Georgia? ASBOLUTELY NOT!

A lady sales representative came to our house on May 14, 2024. I signed a three day Notice of Cancellation for a walk in shower. Sales representative reached out to a man to come by to check on measurements and then order supplies. I gave the gentleman and name of my neighbor and phone number to call on Monday to set up time to come to my house.

He didnt call my neighbor that week. Another week goes by and my husband and I decided to sell our house. At this point, no one has stop by to take measurements and order supplies. I called sales representative of the company we could have an exception to the rules because I was moving and no one called or stopped by for meansurements.

So at this point NO SUPPLIES HAVE BEEN ORDERED. The representative transferred me to another person, who transferred to another person, then another person. I explained my situation to four different employees. Then I spoke to the Customers Service Manager.

He then said he would have to take this situation to upper management. The manager said that the upper management declined my down payment refund of $3,699.00 but could use the amount on another install within the year. Im moving into a new house which doesnt need a new bathroom.

In conclusion, these companies do not even comply with their own contracts and these contracts are written for their benefit. Moral, hire an experienced local contractor in the neighborhood, you will get a better deal and savings.

I had bath fitter put me a shower in and removed the bathtub. The work is not done right.

I have nothing but problems with the seams coming loose on the bottom. I called and the customer service says the people to fix the problem only work in the morning. I get home from work at 2:30 pm and he tried to tell me nobody works at this time. Which is not true I had them out before in the afternoon.

I cant and will NOT take of work again for something it should not happen over and over again. i wish I read the reviews before I got Bath fitter and I paid $14.ooo FOR WHAT??

Would I do business with Bath Fitter in Savannah, Georgia? ABSOLUTELY NOT!

A lady sales representative came to our house on May 14, 2024. I signed a three-day Notice of Cancellation for a walk in shower. Sales representative reached out to a man to come by to check on measurements and then order supplies. I gave the gentleman and name of my neighbor and phone number to call on Monday to set up a time to come to my house.

He didn't call my neighbor that week. Another week goes by and my husband and I decided to sell our house. At this point, no one has stopped by to take measurements and order supplies. I called the sales representative of the company we could have an exception to the rules because I was moving and no one called or stopped by for measurements.

So at this point NO SUPPLIES HAVE BEEN ORDERED. The representative transferred me to another person, who transferred to another person, then another person. I explained my situation to four different employees. Then I spoke to the Customers Service Manager.

He then said he would have to take this situation to upper management. The manager said that the upper management declined my down payment refund of $3,699.00, but could use the amount on another install within the year. I'm moving into a new house which doesn't need a new bathroom.

In conclusion, these companies do not even comply with their own contracts and these contracts are written for their benefit. Moral, hire an experienced local contractor in the neighborhood, you will get a better deal and savings.

When the tech came to measure our shower, as we wanted a new one put in, the tech told us he could make our current shower wider and longer, 48 by 36 inches, we were so excited, as our our older shower was 34x34. So we had agreed to this, and with all the new hardware, and shower ceiling.

When the installers showed up 4 months later, they tore the exciting shower out, and noticed we had beams behind it, which was something we told the tech who did all the new measurements, this could happen. With this being said, the install had to be put on hold. We were told Bath Fitter would have to order us a new smaller shower, and wait another 2 weeks. We called the office to see if what we had originally paid for, and was not able to be installed as it was too big, if our bill would be adjusted to reflect the smaller unit.

After much discussion over the phone, they would only reduce our bill by was $250.00, as they told us that Bath Fitter would have to absorb the cost of the larger one which was too big for our space. Again, we did not do the measurements, the head tech did those, but we still had to pay for it. With our smaller shower they did not have to hammer out the cement floor to put in a new drain in. When I told the employee Carol on the phone, that the $250 was not a sufficient refund, she then asked me what I thought I should receive, I told her $1,000.00, she then said NO, $250 was the best she could do.

Obviously, we are not happy with Bath Fitter, as Im sure the larger sized bath shower they measured, will be sold to another customer with no problem, but we still had to pay for their mistake.

Needless to say, we are very unhappy customers. We still feel we should be reimbursed for their mistake.

Absolute garbage. Cheap products and poor quality work.

Do not hire.

The owner John Roycraft is not a professional business person. Very rude and unprofessional employees at this business.

The salesman for the company is a LIAR. He showed us on his fancy little iPad what we had agreed to pay for but then deleted the part about covering our old tub, even after we discussed how we wanted it done.

We already paid 1500 dollars for them to cover 3 little walls, now they want another 2150, without doing the tub. Who in their right mind would agree to pay 3650 for 3 little walls? We could redo the entire bathroom for around 9000. Then the best part is, after we said we weren't willing to pay the balance, they immediately threatened to put a lien on our house and have been calling my wife's cell phone over 45 times in two days from unlisted/no caller id numbers.

It's harassment, but I wouldn't expect anything less from this terrible company. STAY FAR AWAY FROM THIS EXTORTIONIST COMPANY.

I had an installation many years ago. It is the best money I ever spent on home improvement and their warranty makes their service the most reliable I've ever had.

Tim was very knowledgeable and efficient. He came early and worked.

Even at one point when our elevator had stopped working.- I am on 6th floor. Tim had to take a metal tub out and he did it piece by piece. The second day Michael came with him. Both were polite and explained everything.

They cleaned up afterwards. Pleased with the results.

Not sure where all of these good comments come from. I scheduled bath fitter appointment for 4 pm for a tub to shower conversion.

4 pm came and then 4:30 and no sales person. I called bath fitter to see if they were coming and of course I was not on the schedule. So now I get the so sorry speech and I can come another day. So unprofessional.

I told them that if this first interaction is how your company treats perspective clients I dont want your services. I cancelled. What a waste of my time.

Another company will get my money. Have a nice day.

The faucet does not turn off. Shower has no turn off valve.

So must turn off water to bathroom for the rest of the weekend maybe longer. I will have to go to McDonalds to use the bathroom. No emergency service number. Understand parts are custom so calling a plumber may be a waste of time.

I thought this was a professional company. Who does not attach cut off valves?