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Bath Fitter

Bath Fitter

www.bathfitter.com
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Bath Fitter Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Bath Fitter has 2.3 star rating based on 162 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Installer professional, One day service, Every employee was very nice hard working and respectful.
    Cons: Customer service, Instalation and customer service problems, Lack of response to warranty problem.

  • Recent recommendations regarding this business are as follows: "Read the contract before purchase.", "Avoid at all costs.", "Stay away from Bath fitter Orlando fl", "Stay Away !", "DO NOT USE THIS COMPANY EVER".

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Media from reviews

Bath Fitter - The worst company ever! They destroyed my home and won’t take any...
Bath Fitter - The worst company ever! They destroyed my home and won’t take any... - Image 2Bath Fitter - The worst company ever! They destroyed my home and won’t take any... - Image 3Bath Fitter - The worst company ever! They destroyed my home and won’t take any... - Image 4Bath Fitter - The worst company ever! They destroyed my home and won’t take any... - Image 5Bath Fitter - The worst company ever! They destroyed my home and won’t take any... - Image 6Bath Fitter - The worst company ever! They destroyed my home and won’t take any... - Image 7
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Top Bath Fitter Reviews

Positive Review

"Install of new shower"

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Tim was very knowledgeable and efficient. He came early and worked. Even at one point when our elevator had stopped working.- I am on 6th floor. Tim had to...

Critical Review

"Warranty"

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Make sure you read the lifetime warranty in the contract. It is only for the acrylic, nothing else. The salespeople will tell you everything they install will...

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Kyler S Uvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bedford, Ohio

Warranty

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Make sure you read the lifetime warranty in the contract. It is only for the acrylic, nothing else.

The salespeople will tell you everything they install will be covered, but they pick and choose what they'll cover.

One star because they do actually make a decent product if it's installed correctly. Most of their installers have very limited training.

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User's recommendation: Read the contract before purchase.

Sarah P Zsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

The worst company ever! They destroyed my home and won’t take any responsibility. Looking into legal counsel. They should fix what they have ruined. Shame on them. I’m 66 years old. They don’t care!

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Bath Fitter installer, Mike, caused my bathtub to flood my house, destroying three rooms, including my 10-year-old granddaughter's bedroom. I have documentation to prove he caused it, from a licensed plumbing company.

They responded by saying it's not their fault. I'm stuck paying thousands of dollars rebuilding my home due to his mistake. How can they sleep at night knowing what they did to my family? This is heartbreaking and stressful.

It has changed who I am. Please don't use them!!

View full review
Loss:
$10
Cons:
  • Unreliable liars

Preferred solution: Full refund

User's recommendation: Stay away from Bath fitter Orlando fl

Jayro Bwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Warn others not to use this company

There is a common theme in this company: flooding people's homes. This happened to me, too. And has not been repaired.

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User's recommendation: Avoid at all costs.

Don P Wwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Coral, Florida

Won't honor lifetime warranty

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Updated by user Oct 25, 2024

They refuse to resolve the issue with my Bath Fitter Shower. This company should be ashamed of themselves! I'm a senior citizen, and don't like being ripped off

Original review Oct 18, 2024

I had Bath Fitter upgrade my shower (over $5,000). They did poor workmanship and refused to fix the problem.

I called a second time for a loose screw, and they came and tightened the screw at no charge. Just recently, the shower door has become loose, and Bath Fitter wants to charge me almost $200 to fix the problem.

I refused to pay them that outrageous amount since I have a so-called Lifetime warranty. This is not acceptable, and I am not happy that they treat their customers poorly!

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User's recommendation: Stay Away !

Ana C Yyh

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Verified Reviewer

Biggest Mistake I made

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Original review updated Aug 15, 2024

Bathfitter did out bathroom about two years ago and we are having issues with them since. The sales rep lied telling us that he would give us a bunch of courtesy accessories, which never happened.

When they come to install, they brought the wrong shower door which we let go as we were fine with that. The installer change our sink and change the pipes which caused a big issue. For some reason, it was not included on their work order so we had to fix it ourselves. The shower had felt and broke twice.

First time they came and fixed, second time, we are here waiting for it to be fixed for almost 3 weeks and nothing. They sent a guy with the wrong part as if they don't know what we have installed.

Also, the customer service is HORRIBLE, I got yelled and ignored for just trying to get them to fix their horrible job. You need to be MAD to hire their services.

View full review
Loss:
$900
Cons:
  • Quality of service awful
  • Quality of products is awful
  • Post sales is a tragedy

User's recommendation: DO NOT USE THIS COMPANY EVER

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fargo, North Dakota

Dissatisfied Computer

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Contains 2 confidential files for company representatives

Complaint Details

Would I do business with Bath Fitter in Savannah, Georgia? ASBOLUTELY NOT!

A lady sales representative came to our house on May 14, 2024. I signed a three day Notice of Cancellation for a walk in shower. Sales representative reached out to a man to come by to check on measurements and then order supplies. I gave the gentleman and name of my neighbor and phone number to call on Monday to set up time to come to my house.

He didnt call my neighbor that week. Another week goes by and my husband and I decided to sell our house. At this point, no one has stop by to take measurements and order supplies. I called sales representative of the company we could have an exception to the rules because I was moving and no one called or stopped by for meansurements.

So at this point NO SUPPLIES HAVE BEEN ORDERED. The representative transferred me to another person, who transferred to another person, then another person. I explained my situation to four different employees. Then I spoke to the Customers Service Manager.

He then said he would have to take this situation to upper management. The manager said that the upper management declined my down payment refund of $3,699.00 but could use the amount on another install within the year. Im moving into a new house which doesnt need a new bathroom.

In conclusion, these companies do not even comply with their own contracts and these contracts are written for their benefit. Moral, hire an experienced local contractor in the neighborhood, you will get a better deal and savings.

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User's recommendation: Only hire an experienced LOCAL CONTRACTOR in the neighborhood, you will get better deal and savings.

Gaby T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

NOT HAPPY CUSTOMER

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I had bath fitter put me a shower in and removed the bathtub. The work is not done right.

I have nothing but problems with the seams coming loose on the bottom. I called and the customer service says the people to fix the problem only work in the morning. I get home from work at 2:30 pm and he tried to tell me nobody works at this time. Which is not true I had them out before in the afternoon.

I cant and will NOT take of work again for something it should not happen over and over again. i wish I read the reviews before I got Bath fitter and I paid $14.ooo FOR WHAT??

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User's recommendation: not recommendet

Donna L Weq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Refund

Would I do business with Bath Fitter in Savannah, Georgia? ABSOLUTELY NOT!

A lady sales representative came to our house on May 14, 2024. I signed a three-day Notice of Cancellation for a walk in shower. Sales representative reached out to a man to come by to check on measurements and then order supplies. I gave the gentleman and name of my neighbor and phone number to call on Monday to set up a time to come to my house.

He didn't call my neighbor that week. Another week goes by and my husband and I decided to sell our house. At this point, no one has stopped by to take measurements and order supplies. I called the sales representative of the company we could have an exception to the rules because I was moving and no one called or stopped by for measurements.

So at this point NO SUPPLIES HAVE BEEN ORDERED. The representative transferred me to another person, who transferred to another person, then another person. I explained my situation to four different employees. Then I spoke to the Customers Service Manager.

He then said he would have to take this situation to upper management. The manager said that the upper management declined my down payment refund of $3,699.00, but could use the amount on another install within the year. I'm moving into a new house which doesn't need a new bathroom.

In conclusion, these companies do not even comply with their own contracts and these contracts are written for their benefit. Moral, hire an experienced local contractor in the neighborhood, you will get a better deal and savings.

View full review
Loss:
$3699
Pros:
  • Good products
Cons:
  • No exception to the rules for unseen able obstacles

Preferred solution: Full refund

User's recommendation: Exception to rules for unseen obstickles.

Dennis L Jad

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Verified Reviewer
| map-marker Kentville, Nova Scotia

Very disappointed

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When the tech came to measure our shower, as we wanted a new one put in, the tech told us he could make our current shower wider and longer, 48 by 36 inches, we were so excited, as our our older shower was 34x34. So we had agreed to this, and with all the new hardware, and shower ceiling.

When the installers showed up 4 months later, they tore the exciting shower out, and noticed we had beams behind it, which was something we told the tech who did all the new measurements, this could happen. With this being said, the install had to be put on hold. We were told Bath Fitter would have to order us a new smaller shower, and wait another 2 weeks. We called the office to see if what we had originally paid for, and was not able to be installed as it was too big, if our bill would be adjusted to reflect the smaller unit.

After much discussion over the phone, they would only reduce our bill by was $250.00, as they told us that Bath Fitter would have to absorb the cost of the larger one which was too big for our space. Again, we did not do the measurements, the head tech did those, but we still had to pay for it. With our smaller shower they did not have to hammer out the cement floor to put in a new drain in. When I told the employee Carol on the phone, that the $250 was not a sufficient refund, she then asked me what I thought I should receive, I told her $1,000.00, she then said NO, $250 was the best she could do.

Obviously, we are not happy with Bath Fitter, as Im sure the larger sized bath shower they measured, will be sold to another customer with no problem, but we still had to pay for their mistake.

Needless to say, we are very unhappy customers. We still feel we should be reimbursed for their mistake.

View full review
Loss:
$1000
Pros:
  • Return customer
Cons:
  • Too expensive

Preferred solution: Price reduction

AS Aje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality work

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Original review updated May 10, 2024

Absolute garbage. Cheap products and poor quality work.

Do not hire.

The owner John Roycraft is not a professional business person. Very rude and unprofessional employees at this business.

View full review

Preferred solution: Apology

User's recommendation: Do not hire

Mel Lwc

Horrible company

The salesman for the company is a LIAR. He showed us on his fancy little iPad what we had agreed to pay for but then deleted the part about covering our old tub, even after we discussed how we wanted it done.

We already paid 1500 dollars for them to cover 3 little walls, now they want another 2150, without doing the tub. Who in their right mind would agree to pay 3650 for 3 little walls? We could redo the entire bathroom for around 9000. Then the best part is, after we said we weren't willing to pay the balance, they immediately threatened to put a lien on our house and have been calling my wife's cell phone over 45 times in two days from unlisted/no caller id numbers.

It's harassment, but I wouldn't expect anything less from this terrible company. STAY FAR AWAY FROM THIS EXTORTIONIST COMPANY.

View full review
Cons:
  • Too many to list

Preferred solution: Price reduction

User's recommendation: Avoid this company at all cost.

John K Lwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Commendation

I had an installation many years ago. It is the best money I ever spent on home improvement and their warranty makes their service the most reliable I've ever had.

View full review
Pros:
  • Great service
  • Best warranty
Cons:
  • Bit pricey but worth it

Preferred solution: Commendation

User's recommendation: This mauy not be the cheapest but it's the best.

Anonymous
map-marker Bonita Springs, Florida

Install of new shower

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Tim was very knowledgeable and efficient. He came early and worked.

Even at one point when our elevator had stopped working.- I am on 6th floor. Tim had to take a metal tub out and he did it piece by piece. The second day Michael came with him. Both were polite and explained everything.

They cleaned up afterwards. Pleased with the results.

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User's recommendation: Met my expectations. Would recommend.

Anonymous
map-marker El Cajon, California

No show

Not sure where all of these good comments come from. I scheduled bath fitter appointment for 4 pm for a tub to shower conversion.

4 pm came and then 4:30 and no sales person. I called bath fitter to see if they were coming and of course I was not on the schedule. So now I get the so sorry speech and I can come another day. So unprofessional.

I told them that if this first interaction is how your company treats perspective clients I dont want your services. I cancelled. What a waste of my time.

Another company will get my money. Have a nice day.

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User's recommendation: Beware.

Cynthia S Bmd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Davenport, Iowa

No service on weekends

The faucet does not turn off. Shower has no turn off valve.

So must turn off water to bathroom for the rest of the weekend maybe longer. I will have to go to McDonalds to use the bathroom. No emergency service number. Understand parts are custom so calling a plumber may be a waste of time.

I thought this was a professional company. Who does not attach cut off valves?

View full review
Pros:
  • Fast install

Preferred solution: Service with cut off valves installed

User's recommendation: Make sure cut off valves are installed during the original installation and that there is an emergency number that can be called on weekends.

William S Gkt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy customers

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Contains 1 confidential file for company representatives

Bathfitters rep Dave gave his presentation on Sept 9 th of 2022 and quoted us a price of $15604.

We were looking for hassel free install of one day or two. Seven and one half weeks later we have a partial install, two canceled finnish dates because of supply problems, and miscalculation of our 1 piece seamless wall which became a two piece seamed panel.

I completely tore out the old shower and plumbing to speed the process.

Our custom shower door contract allowed for 3 to 6 weeks delivery. Our current estimate now has been pushed back to 9 weeks estimate and another yet another promise.

Our two days of removing the old bathroom has not been adjusted for but the boss will look at it.

As you can tell we are frustrated, we have done all we can do to facilitate the process, and there has been no penalties for extending the project.

Would not deal with this company again or the headaches of no shower for 9 weeks and counting.

William Slaymaker Greenville Illinois.

View full review

Preferred solution: Price reduction

User's recommendation: Bad experience for this family.

About

Summary

BATH FITTER has been North America's leading manufacturer of acrylic bathtub liners, tub surrounds, shower stall liners, and shower stall replacements since 1984. The idea for the organization originated when Brian Cotton was in the process of a frustrating bathroom remodel. Cottons goal was to create a long-term, sturdy bathtub liner solution that fit perfectly over old, worn bathtubs but offered more than short-term bathtub refinishing and bathtub resurfacing technologies. His brothers, Wayne and Glenn, helped him conduct research on the concept of tub liners before the first bathtub liners were produced in Montreal, Canada.Some of the companys first clients were the Sheraton Centre in Montreal, the Chteau Laurier in Ottawa and the Royal York in Toronto. By 1987, BATH FITTER moved into its own manufacturing facility and progressed into the residential market. One-piece bath and shower walls, bathtub liners, shower liners, shower enclosures, free-standing tubs and showersas well as a full-line of color-matched accessorieswere subsequently developed and introduced. This enabled BATH FITTER to meet the individual needs of homeowners as well.By the early 1990s, Bath Fitter gained more market penetration when it cultivated a network of franchises and company-owned locations selling acrylic bathtubs and shower enclosures across the United States and Canada. It was a strategy that has enabled steady expansion without sacrificing the company's high standards and commitment to excellence.Today, BATH FITTER products are manufactured in ultra-modern facilities in the U.S. and Canada. Our product line includes acrylic bathtubs, acrylic tub surrounds, shower bases, replacement shower walls, domed ceilings, shower liners, tub and shower doors, a variety of color-matched accessoriesand, most recently, wainscoting. The BATH FITTER brand has become synonymous with beautiful, affordable bathroom remodeling.

Bath Fitter reviews and complaints

Bath Fitter is ranked 44 out of 535 in Household Services category

Area Served

USA

Payment Methods

VISA

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