Hello, thank you for sharing your experience with us. We're always happy to hear from our customers and even happier to know you enjoyed your experience with us to warrant a 5-star rating! Once you are ready to go ahead with the second project, please do not...
Read more
Hi Joan, we are thrilled to hear that we managed to turn an initial negative experience into a positive one. Customer Service is important to us and we strive at making sure our clients are satisfied. Thank you for taking the time to leave a positive review!
Read more
Hi Joan, Thank you for sharing your experience and we are sorry it was not a positive one. We’ve shared your information with your local office and they will be in touch with you shortly to further discuss the situation. Thank you again for giving us the opportunity to...
Read more
We contacted BathFitters to covert our bathtub to a shower due to safety needs for my mom and her upcoming surgery. There have been so many issues with the shower causing it to be extremely unsafe. When we contacted customer service not only did they not provide any...
Read more
I didn't like
- Product is poorly designed and unsafe and they do not care
- Dishonesty
- Being mislead about a consult
Testimonial
Second-time customer of Bath Fitter!
I’m a second-time customer of Bath Fitter. This time, I bought a bathtub insert, wall surround and new shower. The interactions with the rep were excellent. The installers did an excellent job as well. I was remodeling the bathroom and I didn’t wanna screw with the tub...
Read more
Product
We had a great experience with Bath Fitter. It was painless, they did exactly what I expected them to do and they put out a good product. They did my wife's parents' bathroom and we got them because they specialize in baths. The sales rep laid it all out for...
Read more
Product
Hi John, we are thrilled to hear that our team went above and beyond to ensure your full satisfaction and that we cleared up any confusion in regards to the shower doors. Customer service is important to us and we always want to ensure that our clients are smiling when...
Read more
Product
Testimonial
Bath Fitter - Tub/Wall/Fixture installation
I was very satisfied with my experience with Bath Fitter from the begin to the end. They were absolutely wonderful to do business with, I could not have asked for a better company. They followed through on everything that they promised to do, from scheduling to...
Read more
Product
Hi Cathy, we’re thrilled to hear that you had a great experience and that our team went above and beyond to ensure your satisfaction. We really appreciate you taking the time to write about your remodel. Thank you again for your business!
Read more
Product
The salesman lied to me and overcharged outrageously. He said I would get the shelf for free and then charged me $145 for it. Also I was told after they came that if I installed my old shower doors it would void the warranty. The he tried to get me to buy two shower...
Read more
Product
I didn't like
- I was lied to and overcharged 480 dollars
Customer service addressed all my issues and everything has been resolved