Ana C Yyh

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Verified Reviewer

Biggest Mistake I made

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Original review Aug 15, 2024

Bathfitter did out bathroom about two years ago and we are having issues with them since. The sales rep lied telling us that he would give us a bunch of courtesy accessories, which never happened.

When they come to install, they brought the wrong shower door which we let go as we were fine with that. The installer change our sink and change the pipes which caused a big issue. For some reason, it was not included on their work order so we had to fix it ourselves. The shower had felt and broke twice.

First time they came and fixed, second time, we are here waiting for it to be fixed for almost 3 weeks and nothing. They sent a guy with the wrong part as if they don't know what we have installed.

Also, the customer service is HORRIBLE, I got yelled and ignored for just trying to get them to fix their horrible job. You need to be MAD to hire their services.

View full review
Loss:
$900
Cons:
  • Post sales is a tragedy
  • Customer service is terrible
  • Sales rep are liars

User's recommendation: DO NOT USE THIS COMPANY EVER

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fargo, North Dakota

Dissatisfied Computer

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Bath Fitter - Dissatisfied Computer
Bath Fitter - Dissatisfied Computer - Image 2

Complaint Details

Would I do business with Bath Fitter in Savannah, Georgia? ASBOLUTELY NOT!

A lady sales representative came to our house on May 14, 2024. I signed a three day Notice of Cancellation for a walk in shower. Sales representative reached out to a man to come by to check on measurements and then order supplies. I gave the gentleman and name of my neighbor and phone number to call on Monday to set up time to come to my house.

He didnt call my neighbor that week. Another week goes by and my husband and I decided to sell our house. At this point, no one has stop by to take measurements and order supplies. I called sales representative of the company we could have an exception to the rules because I was moving and no one called or stopped by for meansurements.

So at this point NO SUPPLIES HAVE BEEN ORDERED. The representative transferred me to another person, who transferred to another person, then another person. I explained my situation to four different employees. Then I spoke to the Customers Service Manager.

He then said he would have to take this situation to upper management. The manager said that the upper management declined my down payment refund of $3,699.00 but could use the amount on another install within the year. Im moving into a new house which doesnt need a new bathroom.

In conclusion, these companies do not even comply with their own contracts and these contracts are written for their benefit. Moral, hire an experienced local contractor in the neighborhood, you will get a better deal and savings.

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User's recommendation: Only hire an experienced LOCAL CONTRACTOR in the neighborhood, you will get better deal and savings.

Gaby T

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Verified Reviewer
| map-marker Chicago, Illinois

NOT HAPPY CUSTOMER

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I had bath fitter put me a shower in and removed the bathtub. The work is not done right.

I have nothing but problems with the seams coming loose on the bottom. I called and the customer service says the people to fix the problem only work in the morning. I get home from work at 2:30 pm and he tried to tell me nobody works at this time. Which is not true I had them out before in the afternoon.

I cant and will NOT take of work again for something it should not happen over and over again. i wish I read the reviews before I got Bath fitter and I paid $14.ooo FOR WHAT??

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User's recommendation: not recommendet

Donna L Weq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Refund

Would I do business with Bath Fitter in Savannah, Georgia? ABSOLUTELY NOT!

A lady sales representative came to our house on May 14, 2024. I signed a three-day Notice of Cancellation for a walk in shower. Sales representative reached out to a man to come by to check on measurements and then order supplies. I gave the gentleman and name of my neighbor and phone number to call on Monday to set up a time to come to my house.

He didn't call my neighbor that week. Another week goes by and my husband and I decided to sell our house. At this point, no one has stopped by to take measurements and order supplies. I called the sales representative of the company we could have an exception to the rules because I was moving and no one called or stopped by for measurements.

So at this point NO SUPPLIES HAVE BEEN ORDERED. The representative transferred me to another person, who transferred to another person, then another person. I explained my situation to four different employees. Then I spoke to the Customers Service Manager.

He then said he would have to take this situation to upper management. The manager said that the upper management declined my down payment refund of $3,699.00, but could use the amount on another install within the year. I'm moving into a new house which doesn't need a new bathroom.

In conclusion, these companies do not even comply with their own contracts and these contracts are written for their benefit. Moral, hire an experienced local contractor in the neighborhood, you will get a better deal and savings.

View full review
Loss:
$3699
Pros:
  • Good products
Cons:
  • No exception to the rules for unseen able obstacles

Preferred solution: Full refund

User's recommendation: Exception to rules for unseen obstickles.

Jonni Iwr
map-marker Calgary, Alberta

Bath to Shower reno- this company stinks!!!!!!

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A couple of years back, I had Bath Fitters change my bathtub to a walk-in shower. While working on it they allowed water to run through the floor which damaged my ceilings on the main floor.

Then I had no hot water for days which they eventually fixed but again water damaged my celling's. The Reno guy, which they recommended was horrible and did a very sloppy job. I eventually got a visit from the owner, who said he could help by fixing the ceiling, but when I called him back, he would not return my call. Now I have hot water that comes and goes and periodic leaking through my ceiling.

Now I think I will take them to small claims court, as they don't seem to care. I highly recommend not using this company, they are an uncaring sloppy mess!

Bath Fitter Reply:
Hi Simonne,

Thanks for writing and letting us know about your leaking shower. We have passed your note onto our corporate customer care team and been informed that customer service is directly handling the problem. They will reach out to your local branch to ensure that the repairs are completed. Thank you for giving us the opportunity to make it right - let us know if you have additional questions!
View full review
Reason of review:
Poor customer service
Loss:
$10000
Preferred solution:

Full refund

1 comment
Hiroto Ruf

Did you get a full refund? Did you have to take them to court? I am going through the same issues now and want a full refund.

Anonymous

Not as promised. Faulty installation. Delayed installation.

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Upon installation, technician cut the tub one inch short I was told it would be two weeks before another tub would be available. So, I waited two weeks and then they said it would be another two weeks.

The manager then offered us another type of shelf at no additional charge. We told him no as this was not what we initially ordered and did not want that style of shelf. Well, four weeks later they returned to install the tub. When complaint was made to manager, I was told there would be NO compensation.

Then I contacted corporate for complaint and was told it was totally at the discretion of the local office. Overall, if you want a job done as promised and on time...look elsewhere.

And if you don't want their bribery with another shelf then you're out of luck. I would not recommend them to anyone.

Bath Fitter Reply:
Hi Traci,

Thanks for writing and letting us know about your tub. We have passed your note onto our corporate customer care team and have been informed that customer service will call you personally to handle the problem. Thank you for giving us the opportunity to make it right—let us know if you have any questions!
View full review
Cons:
  • Installation
  • Customer service
Reason of review:
Not as described/ advertised
Loss:
$200
Preferred solution:

Price reduction

Mikea Kod

Bath Fitter - Bathtub Installation Review

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Very displeased with Bath Fitter. I have had terrible service, no contact, and what I was told would be done was not what was executed.

I tried to reach numerous people with my concerns and have never had a call back from the proper person who could help. Totally dissatisfied and still would like to hear from someone.

Bath Fitter Reply:
Hi Jennifer,

Thanks for writing and letting us know about this. We have passed your note onto our corporate customer care team and been informed that customer service has called you personally and is handling the problem. Thank you for giving us the opportunity to make it right—let us know if you have additional questions!
View full review
Reason of review:
Not as described/ advertised
Wayman Asf

Resolved: POOR PLUMBING JOB

On 7/28/16 Bath Fitters in Dumont NJ remodeleled my bathtub, but stupidly turned the hot water temperature down to tepid so I can never have hot water again. No hot shower or bath ever again.

"For my own good" they claim. The hot water in my kitchen sink and bathroom sink is very hot as it should be, but the paranoid Bath Fitter plumber turned the bathtub hot water to slightly above body temperature out of fear of being sued by me for being scalded in the future. This is the reason they gave. Manager and staff repeated this mantra.

"Fear of being sued." "Illegal" Is this *** or what? They should really be scared of having a disgruntled client like me on their hands. Now that Dumont Bath Fitters has been paid in full they blew me off. Tough luck they say.

Go do it yourself. We do not want the responsibility.

Impasse reached. No resolution offered.

Bath Fitter Reply:
Hi Grace,

Thanks for writing and letting us know about your Bath Fitter experience - we apologize for any difficulty and we appreciate that you gave us the opportunity to fix the problem. We have been notified that customer service has already been in touch to address your concerns and that they successfully solved the problem by advising you to adjust the temperature gauge! We're so happy that we were able to find a solution. Don't hesitate to reach out with further questions and thanks again for reaching out.
View full review
Reason of review:
Bad quality
Levita Pzl

Bath Fitter - Review in Household Services category

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Bath Fitters Wilmington NC had a contract to do work to remodel husband's bathroom to be handicap accessible. He is a disabled Veteran Salesman came to do contract.

Work was to be done soon. A few days ago the branch manager, Mr Nisbet, came to go over work plans. He changed everything that was originally to be done. Their website showed handicap roll in shower with built in seat and sliding shower wand and slip resistant floors.

Mr Nisbet said ours was to be a step in shower with a chair and a hand held shower head. They were not going to reinforce any floors to insure the stability where as the salesman said the floors would be done as well.

After contact with dept of veterans we found out that we are not committed to use them even though we were told so. Thankful we found out before they came into do the shoddy work they were getting ready to do

Bath Fitter Reply:
Hi Nancy, thank you so much for reaching out. We appreciate your review and will be sure to reiterate your message to the branch and management so that this does not happen again. Again, we really appreciate the time you took to provide your feedback on your experience.
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Spokane Valley, Washington

More interested in getting your money than finishing the job

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Had my shower installed on Aug 25. When the installer left he said that the shelf we ordered with the shower was out of stock and he would get back to us when the shelf was in so he could install it.

Two weeks later the office called to find out why I hadn't paid my final bill. I said, "I haven't received a bill." It turns out the bill was supposed to be left by the installer but wasn't. I foolishly paid the bill. Then I asked when my shelf would be installed.

The women I was speaking with said she didn't know anything about the shelf but would check and get back to me. A month later I called again. Yes the shelf was in and she would get back to me to when an installer was available to put the shelf in. Several weeks later I called again.

Yes, there would be an installer out on Oct 27 (two months after the shower was installed) to install the shelf. At 7:00 the evening of the 27th we received a phone call from the installer. His job was running late and he would have to reschedule the shelf install. Three weeks later, just before Thanksgiving I called again.

The women didn't know anything about the shelf not being installed but would check and contact me the following Monday to schedule an install date for the shelf. Today is Dec 2. I called again. Checking her schedule I was told that there would be someone in the area about Dec 19 and she would contact me about having the shelf installed.

The mistake I made was paying for the shower before the job was finished.

Could I recommend this company to someone else? No.

Bath Fitter Reply:
Hi Stephen, thank you so much for your review and letting us know about your experience. We will pass your message along to our customer service team and branch management so that this does not happen in the future. Thanks again for your review.
View full review
Reason of review:
Poor customer service
Loss:
$200
Preferred solution:

Deliver product or service ordered

Anonymous

Bath Fitter - Review in Household Services category

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I have contacted and been contacted about a tile issue from Bathfitters, Wilmington, NC. They have not contacted me back to say what is going to happen with my tile replacement that they knocked off. I sent pictures and no response.

Bath Fitter Reply:
Hi James,

Thanks for writing and letting us know about this. We have passed your note onto our corporate customer care team, who will reach out to your local branch in order to address your concerns. Feel free to update us once an appointment is made, or have any additional questions.

Thanks again!
View full review
Reason of review:
Poor customer service
Anonymous

Bath Fitter - Bathtub Warranty Review

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Bath Fitter - Bathtub Warranty Review
Bath Fitter - Bathtub Warranty Review - Image 2

This was installed 3 years ago, suppose to be lifetime warranty. I contacted local person in town, he looked me up on computer and said to me"I can't do nothing for you".

I never met a more dishonest co.

Buyer Beware!! Go to Lowes!!

Bath Fitter Reply:
Hi there,

Thanks for writing and telling us about your experience. We apologize for any inconveniences that you’ve faced and we would love the opportunity to resolve the issue. If you could reply back to us or email customercare@bathfitter.com, our corporate customer care team will be able to contact your local branch in order to address your concerns.

Thanks again!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Lewisberry, Pennsylvania

Silicon caulk.

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Prior to installation I was told not to paint our unfinished bathroom so I held of (only Kilnz primer) two days before installation the rep old me I could go ahead and paint. I decided to wait.

After installation while I was cutting in I discovered that he installer had used silicone caulk which is great unless it is to inches from the shower insert. NOT HAPPY! Now I must remove all of the old (and new caulk) and start over.

Company did a poor job of communicating the materials that would be used for installation. It was obvious they knew I would be following the install with paint.

Bath Fitter Reply:
Hi Kevin, thank you so much for your review. We will pass your message along to our team to ensure that this does not happen again. In the meantime, we encourage you to call our customer service team at 1-800-892-2847. Thank you again for writing.
View full review
Pros:
  • Every employee was very nice hard working and respectful
Cons:
  • Attention to detail
  • Attention to detail no one uses a inch caulk bead
Reason of review:
Lack of communication.
Loss:
$200
Preferred solution:

Let the company propose a solution

Anonymous
map-marker North Little Rock, Arkansas

Too expensive for what we got

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after being promised that the job would be finished in one day by 2 to 3 workers, one guy showed up and worked late and still did not finish. The shower doors did not close right, silicone caulk was everywhere.

My walls were marked up. He did not use anything to cover my floors or sinks. Our water pressure was reduced dramatically. Our shower looks like it belongs in a trailer.

I wish I had never heard of Bathfitter. What they promise and what they delivered are two separate things.

You would be better off finding a legitimate contractor.

Bath Fitter Reply:
Hi there, customer satisfaction is an absolute priority and we want to make sure you are completely happy with your Bath Fitter! Please reach out to your local branch at 866-853-0517 or our customer service team at customercare@bathfitter.com. If you provide your contact information, we can also make sure a team member contacts you. Thanks for reaching out and allowing us to address your concern.
View full review
Cons:
  • Poor service
Reason of review:
Bad quality
Anonymous
map-marker Milwaukee, Wisconsin

Bath Fitter - Bathtub Installation Review from Milwaukee, Wisconsin

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Rep came to house. Explained in great detail about product and company.

Called when ready, set up time for plumber and tub installion.

Every single person was professional, courteous and did a great job. We are extremely satisfied with the product and the people who work for them.

Bath Fitter Reply:
Hello,

Thanks for writing. We're so glad that you had such a positive experience with Bath Fitter! We hope you continue to enjoy your new bathroom. Feel free to reach out if there's anything further we can do for you :)

Thanks
View full review
Reason of review:
Good customer service
Anonymous
map-marker Lebanon, Indiana

Bath Fitter - Review in Household Services category from Lebanon, Indiana

This company is very poor on follow up of needed repair. Never return phone calls. I would not recommend them

Bath Fitter Reply:
Hello, thank you so much for writing. We would love to follow up with you and if you provide your contact information, we'll make sure that a team member reach out to you. We also encourage you to reach out to our customer service team at customercare@bathfitter.com or call 1-800-892-2847. Thanks again for reaching out.
View full review
Reason of review:
Poor customer service

About

Summary

BATH FITTER has been North America's leading manufacturer of acrylic bathtub liners, tub surrounds, shower stall liners, and shower stall replacements since 1984. The idea for the organization originated when Brian Cotton was in the process of a frustrating bathroom remodel. Cottons goal was to create a long-term, sturdy bathtub liner solution that fit perfectly over old, worn bathtubs but offered more than short-term bathtub refinishing and bathtub resurfacing technologies. His brothers, Wayne and Glenn, helped him conduct research on the concept of tub liners before the first bathtub liners were produced in Montreal, Canada.Some of the companys first clients were the Sheraton Centre in Montreal, the Chteau Laurier in Ottawa and the Royal York in Toronto. By 1987, BATH FITTER moved into its own manufacturing facility and progressed into the residential market. One-piece bath and shower walls, bathtub liners, shower liners, shower enclosures, free-standing tubs and showersas well as a full-line of color-matched accessorieswere subsequently developed and introduced. This enabled BATH FITTER to meet the individual needs of homeowners as well.By the early 1990s, Bath Fitter gained more market penetration when it cultivated a network of franchises and company-owned locations selling acrylic bathtubs and shower enclosures across the United States and Canada. It was a strategy that has enabled steady expansion without sacrificing the company's high standards and commitment to excellence.Today, BATH FITTER products are manufactured in ultra-modern facilities in the U.S. and Canada. Our product line includes acrylic bathtubs, acrylic tub surrounds, shower bases, replacement shower walls, domed ceilings, shower liners, tub and shower doors, a variety of color-matched accessoriesand, most recently, wainscoting. The BATH FITTER brand has become synonymous with beautiful, affordable bathroom remodeling.

Bath Fitter reviews and complaints

Bath Fitter is ranked 46 out of 572 in Household Services category

Area Served

USA

Payment Methods

VISA

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