Reply by Bath Fitter

Hi Barbara,

Thank you for writing and informing us about your plumbing difficulties. We are so sorry for the situation and appreciate you giving us the opportunity to make it right. We absolutely want to correct the problem and have passed your message directly to our corporate customer care team. They will handle the problem directly by contacting your local branch. Thanks again for writing and please let us know if you have additional questions!
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to get them to call me for an appointment to get an estimate on the job we wanted done.And then when the sales associate was talking to us, he assured us that we would have a licensed Plumber doing the plumbing , he was NOT.

The tub and surround were installed and in doing so the associate put holes in my walls and scuffs in the freshly painted walls. And he ( the unlicensed plumber) cut the drain pipe in the basement ( an 18" piece) and decided he would run the water for a few minutes in the vanity sink. The basement was flooded. We the home owners had to clean up the wet mess and rush to move things out of a storage room.

And then when he returned with a new piece of pipe installed it and said " there you go" and he left. Not even an " I'm sorry for flooding your basement " he didn't even put a plug in the pipe he had taken out that keeps gasses from getting in your home . The workman ship was shoddy and the clean up wasn't much better. The 2 shelves in the shower weren't even.

They have had to comeback to do repairs 3 times. Make sure if you use bathfitters, you make sure you get it inspected by your own plumber.

And you hire a carpenter to fix all of the wall and structure damages.I was totally not pleased

Review about: Bath Fitter Bathtub Installation.

Reason of review: Bad quality.

I liked: Couple of employees were ok.

I didn't like: Hi the whole bathfitters experience was, Inadequate plumbing.

Had an Experience with Bath Fitter?

Write a review

You May Also Like

Bath Fitter - Questionable workmanship / installation leaking Bath Fitter "Barrie bathfitters did a complete install including shower / bath faucet assy. In one of the pictures you can see the water spraying out from the lower valve body housing..." Read more Winnipeg, Manitoba Bath Fitter: Disappointing Product and Customer Service Bath Fitter "We contacted the Bath Fitter Winnipeg office on 349 Johnson Avenue for our seasonal home. We specifically asked what effect 'shifting' of our residence would have on their product. We..." Read more Bath Fitter Bathroom Installation Review from Sayre, Pennsylvania Bath Fitter "The commerial looked good on t.v. long ago the crew that came here must of been fresh out of junior high school, I myself gad to cut the..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more Clay Cooley - Crooks Clay Cooley "I bought a car with them and they knew of my credit situation. I had a bankruptcy and they had the paperwork. They got me approved anyway, I signed for..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more The Cover Guy -  Warranty  and poor quality The Cover Guy "I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to..." Read more Promgirl - Homecoming Dresses Promgirl "The two dresses that we ordered for my daughters from Prom Girl were exactly what we were expecting after looking at the photos. the dresses came in and once we..." Read more