Reply by Bath Fitter

Resolved
Hi Gary, this does not sound like the experience we strive for and we’d like the opportunity to make it right. Our branch will be in touch shortly to address this matter. Thank you for reaching out
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Customer service
Warranty
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Update by user Nov 07

Shower was fix and looks just as beautiful as it did when first put in...did not have to pay for someone to just come out and see what the problem was as it is under warranty forever.

Original review posted by user Sep 17

We had a new shower done in May of this year. It looks absolutely beautiful....however, within a month we noticed that when standing in the shower you can hear a sloshing sound under the floor tray when you move.

I called to have someone come out and see why but was told it would cost us $95 just to have a guy come out.

Well this just seems wrong after spending close to $6,000 on having this shower installed. This policy is not right, we spent enough on this and don't see why now we would have to spend more just to have someone come out and also that it is not our fault!!

Reason of review: Warranty issue.

Preferred solution: Deliver product or service ordered.

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