Reply by Bath Fitter

Hi Ellen,

We’re sorry to hear about some of these issues, but we’d like to work quickly with you and your local office to fix any problems with the installation. Our corporate customer care team is in the process of contacting your local office to help address the issues. In the meantime, you can also email with any additional information. Thank you for reaching out.
Diversity of Products or Services
Price Affordability
Turnaround Time

Make sure before you sign or hand over any MONEY, you get everything in writing. I was told 3-4 weeks and it was 7 weeks to get done.

Installers did damage in both bathrooms, in 1 bathroom they made a hole in a wall going into another area of my house, and you need to clean up after the installers. Expensive, get other estimates first.

Take before and after pictures, I called the office and sent pictures to Bathfitters. I was told I would get a call on Friday but I had to recall the office to see about the damage.

Review about: Bath Fitter Installation.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Price reduction.

I didn't like: Customer service.

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