Reply by Bath Fitter

Hi,
Thank you for your feedback. Customer service is very important to us. Please send an email to customercare@bathfitter.com detailing your situation, so that the resolution process can be expedited.
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we had nothing but problems with your product the shower base cracker and it was replaced. the second shower base broke a crack about 2 ft.long on the side.

when you step on it in goes down about 1/2 in.when we called and spoke to rep who installed the units and would not replace the unit because we did not use the right cleaners.we use tilex cleaners with bleach or without bleach.your info memo says acrylic is none-porous.now he wants $1000.00 to replace this unit again.Iam pissed because the cleaning pro. should not cause it to brake i think it was installed without enough serport under it.If you make clames about your product you should stand buy it

Review about: Bath Fitter Installation.

Reason of review: Bad quality.

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