Bath Fitter
Reviews and Complaints

I had a bath installed several years ago but unfortunately i had an accident i am able to use the tub but have been unable to clean it i mean filthy......do you have a cleaning sservice

The sales person seemed very thorough and she was very knowledgeable about the product and helpful overall. We reviewed the contract which I signed and she left me a sample of the color which was Pearl.

Long story short when the product arrived it was not Pearl it was white. I looked at the contract and sure enough it said white. The installer called the coordinator and she did offer to send the right color but would not be available for a week or so. Sad part is I had painted the bathroom a color to go with the insert.

So rather than wait I will be repainting. Also, the type of shower heads we discussed and what the installer understood was also different. But they did come through with the correct hardware. In order to avoid these issues in the future I would suggest they call before they send the installer to the property and REVIEW all materials to make "absolutely sure" everything is listed that was discussed.

I really do not know why the sales person put "white" on the contract. So when these things happen it makes the buyer feel like they were offered one item but ended up with what was handy.

Lesson to me reread, reread, reread.

We had our new tub installed on 8/3/16 by Bathfitters. We waited 24 hours before taking a shower as instructed.

Immediately water leaked from the tub onto the entire second floor and through the downstairs ceiling. An inch of water leaked into the living room, damaging the rug, dining room and living room furniture base board and also filled the dining roof chandelier with water. I spoke with Todd, the local Bath Fitter Service Manager and all he did was send out a plumber who said the entire tub would have to be pulled out in order to repair the damage to the plumbing that was caused by the Bath Fitter installer. Todd advised me that they will not be responsible for all the water damage to the home and personal property.

The home only has one bathroom which cannot be used. I asked Todd to set my family up in a hotel and he declined that as well. They charge a great deal of money for their service.

However, when their poor work causes damage to your home, they are not willing to take responsibility. - Hector, Weston FL

Very expensive plastic that they call acrylic , what garbage !!! The plastic has cracked in the so called seamless corners and instead of fixing it they said it's ok and put a plastic corner shelf over the crack .

I'm so pissed and have been arguing with my wife over this costly plastic remodel , Bath Fitter has done nothing but cause issues in my home and when I try to talk to them I get no where!!! They told us they won't replace our cracked wall because it's repaired with the corner shelf what a joke !!!

My first problem started with Bath Fitter when our shower floor started cracking. The shower was done in 2001. By 2010, the floor was cracking. We called Bath Fitters because we 'thought' we had a lifetime warranty. We were informed that the lifetime warranty started after our work was done. Long story short, I had to pay a contractor $2000 to fix the floor.

Fast forward to now. The tub in our other bathroom that was installed by BF is now getting water down the side because the wall has separated from the tub. I called BF and no one has gotten back to me. I called the number that was given to me 1-80*-448-**** from the main BF number.

I left a voicemail. Hopefully, someone will get back to me soon.

I am very frustrated and just want it fixed.

Can anyone help or do I have to call a plumber???

Greg in Newtown Square, Pa.

I have to say that when I lived in Oakville I had bathfitters in to do some work on my bathroom. The install was awesome.

I moved to Hamilton and i had bought a flip home where the tub was painted. Bathfitters installed a tub on top of the existing one. Problem 1 was that the existing tub had a cut off corner to allow passage to the toilet and sink.....that disappeared. I went from 1 foot passage to 8 inches.

Problem 2 was that there's a soft spot where the install doesn't connect with the original tub. The person that came to see what was needed failed to tell me I would lose space and the soft spot is an epic fail.

Initially We were very satisfied wth everything, however, when the tub began to get dirty my wife and I scrubed and it seemed that we had gotten everything. Then as the months went the dirt seemed to accumalate more.

Now it is so dirty that nothng will touch it at all. For us this was a mistake that will cost us in the years to come.

Just completed two bathrooms, couldn't be happier, from the salesman to the installers, a great experience. Would highly recommend them to anyone

Well initially I felt this was going to be a great deal then the inevitable happened. The shower was installed - mostly - some parts missing will install when glass door and window are installed.

Initially told the door and window would be 4-5 days after shower - LIE #1 - office said salesperson should have told you 10 days. Well okay 10 days later get a call from the office - wrong door received will be another 10 days. Now 3 weeks later we are waiting to hear if the door and window have arrived for an installation. No compensation for my lose of time and use of shower.

It's like oh well you are stuck and we will get to you when we can! NOT A HAPPY EXPERIENCE - will not recommend.

On January 23, 2016 Bob Lindstrom came to our home to give us an estimate On a new tub and fixtures. We wanted to have one made and put over the old one. He told us that our tub was too old for that to be done. The home was built-in 2006. So we picked out a tub and fixtures. The total came to a little over $5000.

In March we get a call from Lois saying that the tub and fixtures were in, so we set a date for April 15 for installation. They said the serviceman would be there between 8 and 10 am. He was an hour late because the office sent him on a plumbing issue that was supposed to be on his way to our home. That issue took him an hour in the opposite direction. So now, its almost 2 hours later.

He gets here only to realize that the wrong tub had been ordered, so we had to set up another date. He came back on April 23rd and installed the tub but failed to ask how we wanted the shower rod. I told him I thought it was too low but he said it was at the standard height.I also said that I didn't think that the shower head was the one we ordered. After he left and I put up the curtain it hung on the bottom of the tub.

I looked fixtures up on-line and found the one that we had ordered. The next day I called and told Lois what had happened.She asked me if I couldn't just buy another curtain. I said no. She said they do not have plugs in stock to change the height of the rod. I told her well I guess you need to order them. I then told her that they put in the wrong fixtures. I told her to look on Bob's order sheet. She said said that Bob was no longer with the company and they didn't have his order sheet. She said she would check on these things and call me back that afternoon. It was 3 days later that she called.

We set the date for May 25th for the shower rod to be moved. Again she said that the serviceman would be there between 8 and 10am. At 10:15 I called and informed Chris that the man was not there. We had words. She assured me that he would be no more than an hour late. I was pissed! An hour and 15 minutes went by , I called and said that he was still not there. Chris went to get Jason(he said he was the GM). I told him all the things that we had gone through just to get this done. I told him he should refund me $1500.00 for all my trouble. He said that he would call back by Friday(May 27) I haven't heard from him. I truly thought that we had chosen a good company. I would really like to have a $1500 refund but I know that won't happen. I doubt I will ever hear from Jason again.

I placed an order for a Bath Fitter refit on April 1st through the San Leandro, CA branch. We scheduled our order with the expectation that our new bath would be installed by early May, before our daughter's first birthday party. After the initial consultation and sales visit, no other further visits or contact efforts were made from the sales rep.

After a month of hearing no updates or information (but getting charged our full 50% deposit anyway), we finally called the store during the first week of May. They assured us that they just got our order delivered that day and would be out the next week for the install. I accordingly made sure to take the time home from work and turn off our condo complex's water as per instruction--a feat in itself since it required us contacting our HOA, notifying our neighboring units 24 hours ahead of time, etc.

Our installer arrived on time that morning as scheduled, but brought in the tub sizer and discovered it was the wrong size. Apparently, we were told that Shams was supposed to have come back and completed final measurements to submit before the order was placed, but as I said, no further contact was made. The installer left assuring us that it would be taken care of ASAP, but it would probably be installed in a couple of weeks. That was two weeks ago now.

At this point we've had to pursue contacting the store at least twice trying to find out updates, despite promises to call us back and take care of things. Our latest update has simply been that they had to order the testers and would hopefully come in to test early next week, which means our "4 to 6 week at most" time frame that we were assured will be extended to more than two months before we even get measured for our new tub. All while the company has a $2500 deposit that they're sitting on, and us nothing to show for it. Not to mention that we opted to finance the remainder with their credit offer, which puts more money in their pocket as the interest is charged.

To add to the frustration, we submitted this to their E-mail, customercare@***.com, and had it immediately bounce back as undeliverable to the E-mail address it bounced to, NTrimble@***.com.

At this point we're seriously considering check on their local competition if they're not willing to take steps to rectify things soon.

I make an order, they tell me they can install in 3-4 weeks, once my 50% deposit (I will never do that again) clears, then they tell me installation date is pushed 7 weeks, making date of order to date of install, over 2 and a half months. that's ridiculous.

Then they tell me that my ability to cancel order is done, that expires 3 days after I signed. yet I have received nothing, had nothing installed, and have a bathroom, with issue that won't be fixed for another 8 weeks. Totally unacceptable. Serves me right for not reading the fine print.

Then I call and call to see if there is a way to expedite. No one returns my calls or emails. Very disappointed in their service. so now I have a problem bathroom that at best has a install date of mid July.

and no one returns my calls to find a solution or option to expedite. ridiculous.

Measurements were taken for a tub & surround on Mar 2, 2016. Due to the small bathroom a two-piece tub was ordered, with installation scheduled for April 28 2016, a lengthy wait but we thought it would be worth it.

We would be listing our home for sale as soon as the bathroom was done. On April 28 the installers arrived & said the wrong tub was sent, a one-piece tub, by mistake but they proceeded to install the tub enclosure. When I called their office I was told I would have to wait 12 MORE DAYS for our tub. On May 10 I spoke with the owner of the franchise who offered nothing more than an apology.

I suggested a price adjustment but was refused, as she said they offer the best possible price from the start. For this we paid $3000.00.

For just the tub & surrounding wall.

I just wanted to bring to your attention how difficult it is for me to sit down to shower and have nowhere to put the shower head for easy access for washing/rinsing, except for leaving it on the floor of the shower. This poses a very dangerous position because the seat is now soapy and I have to reach down numerous times for the shower head with a high risk of falling off the seat, and being I'm handicapped, God knows how long I would be there until someone found me if I was injured.

It occurred to me there should be a PERMANENT FIXTURE of some sort added to your kits to hang the shower head from NEAR THE SEAT for people that have to sit, with easy access for use while showering, would make the whole experience a LOT safer. I hope you will consider my idea with your company executives and thank you for your attention to this matter.

These guys are the best! Months after they installed our bathroom.

We called them for a water leak in our living room. The ceiling was falling. They sent 2 guys out right away at 9 pm at night! They found that the leak was no fault of there's.

It was a water line going to the vanity in the bathroom. Even know the water leake was not there fault. They fixed our leak! With no charge to us!

They went above and beyond what was expected. They are outstanding!