Update by user Feb 10, 2016
I received a call from Bathfitter and was told that silicone loss was not covered by warranty. They sent a man out the next day who drained the water and resealed the liner.
I paid $125 plus tax. I consider this reasonable and I am satisfied with work and customer service
Original review posted by user Jan 31, 2016
I spent thousands redoing bath and was told I had lifetim guarantee. Now there's water between new and old tub and bottom is spongy plus terrible sour smell.
Product or Service Mentioned: Bath Fitter Installation.
Reason of review: Bad quality.