Reply by Bath Fitter

Hello Alice,

Thank you for your feedback. Customer service is very important to us. Please email detailing your situation so that our corporate customer care team can get in touch with your local Bath Fitter and address your concerns.

Thank you.
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Update by user Feb 10, 2016

I received a call from Bathfitter and was told that silicone loss was not covered by warranty. They sent a man out the next day who drained the water and resealed the liner.

I paid $125 plus tax. I consider this reasonable and I am satisfied with work and customer service

Original review posted by user Jan 31, 2016

I spent thousands redoing bath and was told I had lifetim guarantee. Now there's water between new and old tub and bottom is spongy plus terrible sour smell.

Product or Service Mentioned: Bath Fitter Installation.

Reason of review: Bad quality.

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