Reply by Bath Fitter

Hello Tracy,

Thank you for your feedback. We apologize for the inconvenience, customer service is very important to us. If you could be so kind as to contact our corporate customer care team by emailing detailing your situation, that would be very helpful in the resolution process.

Thank you.
Jefferson, New Jersey
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

2 weeks after spending over 5 thousand dollars for a bath fitter installed tub, it is cracking around the drain. We emailed the photos and was told the cracks were clearly visable.

She said she would contact her manager (Pawel) 1 week later and we have heard nothing. Even called the salesman who said he would contact Cathy Leichliter. Same rep we emailed. We expected to speak with someone that would apologize and reschedule for a replacement.

Bath Fitter recieved over $5000 and we have a loan from the bank. I get the impression Bath Fitter does not care since they have been payed. Customer service does not exist.

We will file a complaint.

Review about: Bath Fitter Installation.

Reason of review: Bad quality.

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