Bath Fitter's reply to:
Bath Fitter did not honor warranty
Bath Fitter (Coquitlam, BC, Canada)
From my experience, the bathtub seems to be good product when properly installed. But. the wall and ceiling product can become detached from the wall. The problem is that Bath Fitter may not stand behind their warranty. I'd recommend you check their references carefully, or choose another company.
Five years ago Bath Fitter (Coquitlam) installed a bathtub cover, wall and ceiling panel in my bathroom. Within two years the ceiling and wall panels became unglued. I did not pursue the matter because I thought it was my fault because I did the finishing of the walls and ceiling beneath. Just before the warranty expired however I asked Bath Fitter to evaluate the problem.
After several "no-shows" by the serviceman, the problem was diagnosed by a Bath Fitter technician as faulty measurement and installation. Two appointments to remedy the situation were cancelled on short notice by the company. That was the last I heard from the company. They will not accept my calls asking for a new appointment.I emailed them twice and have received no reply.
Review about: Bath Fitter Installation.
Monetary Loss: $5000.