Bath Fitter Bathroom Remodeling Reviews

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after being promised that the job would be finished in one day by 2 to 3 workers, one guy showed up and worked late and still did not finish.The shower doors did not close right, silicone caulk was everywhere. My walls were marked up. He did not use anything to cover my floors or sinks. Our water pressure was reduced dramatically. Our shower looks like it belongs in a trailer. I wish I had never heard of Bathfitter. What they promise and what...
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I didn't like
  • Poor service
#941995
Sad part is I had painted the bathroom a color to go with the insert. So rather than wait I will be repainting. Also, the type of shower heads we discussed and what the installer understood was also different. But they did come through with the correct hardware. In order to avoid these issues in the future I would suggest they call before they send the installer to the property and REVIEW all materials to make "absolutely sure" everything is...
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In response to: Bath Fitter Bathroom Remodeling Review from Buffalo, New York

Hello, Thanks for writing and letting us know about this situation. Customer service is very important to us. We take this situation seriously and would like to rectify any issues you may be facing in your bathroom. This review has already been passed onto the corporate customer care team and your local branch will be contacted immediately to address your concerns. Please feel free to reach out and update us during the resolution process....
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In response to: Bath Fitter - Full of timing issues, mistakes, and poor communication thus far

Hello, Thank you so much for letting us know about this. Customer service is very important to us and we apologize for any inconvenience this may have caused you. Please send a follow up email to customercare@bathfitter.com and we will make sure that your concerns are addressed immediately by our corporate customer care team.
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I liked
  • Installer professional
I didn't like
  • Lack of communication
  • Delays in installation
#855610

In response to: Bath Fitter - Suggestion to "add" some sort of hangers for shower head while sitting down to shower as another option for customers as a permanent fixture

Hello, Thank you for writing. We take customer suggestions seriously and will definitely pass this onto our corporate customer care team. If you could kindly email customercare@bathfitter.com detailing your idea, that would be greatly appreciated. Thank you.
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I liked
  • Fast attention i recieved with an issue
#842377

In response to: Bath Fitter NIGHTMARE

Hello, Thank you for letting us know. We apologize for the inconvenience and would like to do our best to rectify the situation. If you could kindly email customercare@bathfitter.com detailing your situation, our corporate customer care team will be able to address your concerns. Thank you.
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I didn't like
  • Too long to repair
  • Lack of communication
  • Terrible workmanship
#822501