Reply by Bath Fitter Jun 07

Thank you for reaching out and we apologize for any inconvenience. We’ve passed your note to our customer service team and they will direct your message to your local branch. Thanks again for expressing your concern and allowing us to make this right.
Author's
0 comments

An advertised/contracted one day installation-turned into a 3 week nightmare!!Bathfitter was my initial choice because I have one bathroom in my home.

On the day of installation (planned over 3 weeks) the shower doors were "back-ordered" Informed they would arrive within "days". Two weeks later - still no doors, asked for a "ready made Bathfitter shower shield". Another 10 day delay. Finally installed three weeks after the initial visit, and the shield doesn't fit or prevent water from spraying out onto the floor!

In addition to this, the wall I contracted (third choice) was incorrectly installed, and not what the sales-rep and I agreed on!My concerns, frustrations, and overall disappointment fell on "deaf ears" from the local office as well as the regional representative from Bath Fitter.

Review about: Bath Fitter Shower Installation.

I didn't like: Delays in installation, Lack of communication, Delays and poor communication.

Review #1055433 is a subjective opinion of a user.

1.0
Reliability
Discounts and Special Offers
Value for money
Service Scheduling
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
Advertised vs Delivered
Staff
Reason of Review / Monetary Loss Poor customer service / $3000
Preferred solution Full refund

Had an Experience with Bath Fitter?

Write a review

You May Also Like

Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more Rebath - 8 months and still unfinished Rebath "I signed a contract with Re-Bath 8 months ago and I am still waiting for my project to be completed and the repairs done to the areas they damaged during..." Read more Chuparosa Painting made a mess of my house Chuparosa Painting "I hired Chuparosa Painting for the exterior of my home based on several recommendations on Nextdoor.com. During the estimate, I asked George Stewart, one of the owners, who would be..." Read more Bath Fitter - Never again, Very unhappy with the job!!! Bath Fitter "I called bath fitters and had got an appointment to have them to come out to give us an estimate on covering up our old tub and redoing just the..." Read more Ewigsna - Wrong size received and horrible quality "human" hair. Ewigsna "I received a size medium and I ordered a size large. I contacted the seller about the problem with no suggestion that they would make it right. The seller says..." Read more Bids Dot Com - Bids.com liars and scammers Bids Dot Com "Bids.com is a online auction platform, based here: 659 S Broadway Suite #813 Los Angeles, CA 90014 You can buy coins and bet on items and even cash. I have..." Read more Pepsi - Cans not fully Pepsi "I buy Pepsi like it was going out of world don't like to drink other sodas. Lately when I but Pepsi 12 packs and even the24 packs some of the..." Read more Living Spaces VIP Protection Plan is a SCAM Living Spaces "I have a similar problem with Living Spaces VIP protection plan. I bought a Summit Space Saver Bed last November. The horizontal wood holding the bed cracked hence because of..." Read more