Reply by Bath Fitter

Thank you for reaching out and we apologize for any inconvenience. We’ve passed your note to our customer service team and they will direct your message to your local branch. Thanks again for expressing your concern and allowing us to make this right.
Author's
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
0 comments

An advertised/contracted one day installation-turned into a 3 week nightmare!!Bathfitter was my initial choice because I have one bathroom in my home.

On the day of installation (planned over 3 weeks) the shower doors were "back-ordered" Informed they would arrive within "days". Two weeks later - still no doors, asked for a "ready made Bathfitter shower shield". Another 10 day delay. Finally installed three weeks after the initial visit, and the shield doesn't fit or prevent water from spraying out onto the floor!

In addition to this, the wall I contracted (third choice) was incorrectly installed, and not what the sales-rep and I agreed on!My concerns, frustrations, and overall disappointment fell on "deaf ears" from the local office as well as the regional representative from Bath Fitter.

Review about: Bath Fitter Shower Installation.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Full refund.

I didn't like: Delays in installation, Lack of communication, Delays and poor communication.

Had an Experience with Bath Fitter?

Write a review

You May Also Like

Gutter Helmet of the Pikes Peak Region improperly installed new gutters, continually misdiagnosed leaks and will NOT accept accountability for damage done…STAY AWAY!!!  Gutter Helmet "We originally had our old gutters replaced due to water leakage with new gutters through Gutter Helmet of the Pikes Peak Region a few years ago (Colrado Springs, CO.). Our..." Read more Bath Fitter - Never again, Very unhappy with the job!!! Bath Fitter "I called bath fitters and had got an appointment to have them to come out to give us an estimate on covering up our old tub and redoing just the..." Read more Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more Southern Motion Furniture - Product RECL296-17/ETCH MOCH Southern Motion Furniture "Just wanted to let you know how disappointed I am in your product. I purchased a recliner from Levin Furniture in Mentor - over paid in my opinion for the..." Read more Nv Real Estate Academy - I received exactly what I was looking for! Nv Real Estate Academy "Sure NVREA is expensive. You get what you pay for. If you want a Mercedes you don't expect to get it for the price of a Ford. What you will..." Read more Richmond American Homes - Fixing issues after move in Richmond American Homes "First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him either in person or on the phone. We should..." Read more Share My Coach Mesa, AZ Share My Coach "WE rented a 38' Sports Coach, 8-2-17 / 8-8-17. We were in rain 4 of our 7 day rental and the coach leaked through the front and rear A/C units..." Read more