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What Their Customers Are Saying ?

Bath Fitter - I Show My Bathroom Off to Everybody

Bath Fitter
I’ve heard about Bath Fitter before and decided to go with them because I liked what I was told and our salesperson was terrific. He explained the products in detail. So we had a walk-in shower put in and a bathtub taken out. The installer was very polite and informative. He was easy to talk to and explained the whole process when I had questions about what he was doing. They did a beautiful job and I could not be happier. I have shown this... Read more

Bath Fitter - Seamless Installation

Bath Fitter
Bath Fitter did an amazing job updating my bathroom. Their installation team measured perfectly so the look is seamless and clean. The installer was thorough and careful; he was conscientious enough to leave the home with no mess at all. I would highly recommend them to anyone who wants to update their current bath. -Delores V. Read more

Bath Fitter - Wonderful Team of Experts

Bath Fitter
GREAT CUSTOMER SERVICE REPS and Nice Product!!! Thanks to a GREAT installer, CASEY who treated the bathroom like it was his own home!!! After dealing with a service rep. named Kenny, my issues felt better from that point on. I WILL be telling more people about BATH FITTER'S way of handling customers!!! -AJ W. Read more
Bath Fitter's reply to:

Resolved

Hi Ken, thank you for expressing your concern. We are so happy that we were able to immediately reach out and schedule a service appointment with you to resolve this issue. If you have any other questions, do not hesitate to contact us again. Thanks again for letting...
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Lewisberry, Pennsylvania
#1110697
Hi Patricia, thank you for reaching out. We understand your frustration and are working with your local branch to address your concern. Thank you again for letting us know about the situation.
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#1100375
It was my local plumber who told me about Bath Fitter as I needed the work done expediently. I like the idea that they were in and out within a day. So I spoke with their sales rep and we hit it off good. He’s a good guy and we got along like old friends. In the end, I...
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#1097550
I never believed I could have three NEW bathrooms in just three days!!! Professional, prepared, thorough, clean and courteous without a doubt. What a pleasure to know, finally, money was truly well spent. Floor to ceiling!! The hardware is wonderful and even the safety...
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#1097552
Bath Fitter's reply to:

Hi Andrea, thank you for reaching out. We understand your frustration and we sincerely apologize for the inconvenience. We appreciate you reaching out and letting us make this right.
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I liked
  • Installer was professional
I didn't like
  • Delays and poor communication
  • Not enough discount to compensate for errors and delays
  • Instalation and customer service problems
#1089092
Bath Fitter's reply to:

Hi Liv, thank you for reaching out. According to our file, it seems your installation was done in 2003, prior to the time we offered the lifetime warranty. If you have any other questions, please don't hesitate to reach back out. Thanks again for expressing your...
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#1082273
I had a new tub install today and was very impressed. They exceeded my expectations by far. It was worth every penny. The installer was very professional and pleasant. Our bathroom looks like a showroom now. The installer cleaned up the mess and explained to us how to...
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#1097553
Bath Fitter's reply to:

Thank you so much for reaching out. Our customer care team passed your message along and were told that your local branch reached out directly to handle this issue. We appreciate you expressing your concern.
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I didn't like
  • Customer service lady
#1078807
Your crew did an outstanding job on the new bathroom. The technician was awesome. Required about 12 hours but he stayed with it until it was completed. Can not tell you how happy we were with the final product. We were encouraged to have Bath Fitter come back out to...
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#1078996

Contact Bath Fitter

Mailing Address:
102 Evergreen Drive
Springfield, TN 37172
Phone:
(888) 781-7160
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Bath Fitter Most Helpful Reviews

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Bath Fitter's reply to:

Hi James, thank you for reaching out and letting us know about your concern. We passed your message to our customer service team who will deal directly with your local branch. We really appreciate your continued support and recommending us to your family and friends!...
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I liked
  • Looks and function
I didn't like
  • Warranty
#1076497