Jan 30, 2008 Bath Fitter complaint by Roncon |
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Page 1 of 2 A few years ago Bathfitter installed a tub. Things were going well, then in 2007 I noticed a bulge in the wall of the tub. Come to find out there was water between the original tub and the tub they installed. I contacted them and they made an appointment to change the tub. After the new tub was installed, maybe two months later I noticed the bottom of the tub would sink down when you stepped inside. It is like walking on a water bed. I don't want to use the tub now because I am afraid of falling. I am now questioning the quality of the product and the installation. I have contacted them so I will see how long it will take to get an appointment to replace the tub AGAIN. When I purchased the tub I had no idea I would be calling them for repeat service over and over. It is really frustrating. I should have just tiled the bathroom and got a regular tub. Signed /Regrets from Florida - Has anyone sued them yet?
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Bath Fitter Complaints
1. Written by _Uncle Joe, on 23-08-2008 15:53
I had Rebath do mine and had the same problem. I wish I had just replaced the tub the first time around. Now I have to pay for the liner and pay to have a new tub installed
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2. Written by nj, on 29-07-2008 19:34
i didn't get it done because the friggin manager grilled me about ownership of the house, which i found strange.
i am married and he insisted that my wife be there for the free estimate because it was half her property.
i bought the house 10 years before i got married. in nj, property bought prior to the marriage remains separate property and it is not subject to equitable distribution....i was shocked that it was even an issue. needless to say i hung up on their dumb ***
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3. Written by Wendy, on 02-07-2008 15:20
I must say that I do not like the commercial with the man and wife. All I see the woman talking, I'm sure her man has a voice!
it's like if you're gonna have the guy there at least let him speak!!!
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4. Written by zach, on 02-07-2008 13:04
i had bathfitters come in and do three bathrooms in my house and i couldnt be any happier...i experienced none of the problems mentioned above on 2 tubs and one shower, including walls...they even helped clear out one of my drains which had been clogged...they were excellent and im sorry u had such problems
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5. Written by Andrew Vandelay, on 19-06-2008 13:18
I used bath fitter 2 months ago in NJ.
My job was so bad that, my wife would not even let them back into the house.
We called BATH MAX PLUS (tri-state) and spoke to the owner. The gentleman was in my home 2 days later and a new Tub Liner and walls were installed 2 weeks later and boy is it incredible. What a difference between rolled up crappy ***, that is flimsy. AND the QUALTY strong acrylic TUB LINER that BATH MAX PLUS used. THEY ARE HANDS DOWN THE BEST OUT THERE! They also beat bath-*** price by $760! Perfect job! I tipped the installer $100 I was so happy with the install. Please check them out, as they have free estmates and they really made my life easy!
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6. Written by Sabrina, on 24-04-2008 10:51
“RESPONSE TO RONCON: If this writer will let us know via the name of the location with which it has concerns, we will be happy to investigate and make sure all problems are handled promptly and properly. Thank you!”
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7. Written by Karen, on 29-03-2008 17:37
Just to add to my last post, in case it isnt clear, we can shower without a leak, but we cannot take a bath, if we fill the tub to the spill hole, it ends up downstairs into the kitchen.It was not like that prior to Bathfitters being there.
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8. Written by Karen, on 29-03-2008 17:34
I had Bathfitters install a unit over my old tub and install the wall around it. It was the biggest mistake I made when trying to fix up this house- and I am located in NJ.
At first, when they installed and we ran the shower, there was a leak straight down to the kitchen- you cant use the tub, because when you get close to the spill hole, the water again goes downstairs- they were here several times and none of their installers could repair the leak to the kitchen- the owner came and did nothing more than offer me a verbal "lifetime" guaranty??!! whose lifetime are we talking about? I had to take a hotel room so my boyfriend and I could shower- and I had to hire a real plumber to fix the leak when ever the water ran- they were able to fix the leak however for some reason we could never use the tub without water spillage downstairs. It was infuriating to find out from the plumber who presented me with the piece of cast iron tub that the bathfillers installer hammered out to fit their drain over the old tub- not to mention the acrylic is not easy to cleans as they claim it is. Its crap! Now 4 years later- I was washing the lowest of the shelves that I purchased from them to keep soap and shampoo on etc and it cracked! so much for the lifetime guaranty.
I never sued because I had just purchased this house and was overwhelmed and just resigned myself to the fact that I was just going to have to rip it all out and start over again but with licenced professionals and not people who do not care about peoples homes just getting their money. Warning to anyone out there, if I had it to do again, I would have my original tub reglazed, and the fiberglass wall replaced by a qualified contractor and caulked by them as well. Bathfitters was a nightmare and as far as Im concerned they are crooks.
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9. Written by T.Bunny, on 29-03-2008 06:04
Where in Florida are you from? Were they able to resolve your issues?
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10. Written by Kahan, on 25-03-2008 13:16
bathfitter uses fiberglass molds for their tub liners. This causes distortion in the mold which in turn leads to a slightly different tub shape than the original. I would recommend re-bath since the use the actual tub(which is steel or cast-iron(.
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