The Truth about Bath Fitter

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Home » Consumer Reviews » CONSUMER » The Truth about Bath Fitter

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The Truth about Bath Fitter

Apr 3, 2008

Bath Fitter complaint by Tomcat

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Sales-

The salesmen will tell you anything he can to make the sale. He might promise discount,extra work,free accessories just to name a few.Jobs are priced differently from person to person.If they think you might be a sucker you will be taken advantage of. Its funny how elderly people with discounts and coupons end up being charged more the average.

The salesmen also misrepresents the product and how it is installed.

Installer

Although installers are said to have been "trained"

and certified by bath fitter most are NOT. In fact most have no contracting experience. They have had enough in house training to do the job and that's it. $3000-5000 to have a *** in your house?

This is fact as I know installers for the company.

Product

Because of the lack of training many products are installed wrong. Walls come away, tubs fill with water between old and new,ceilings fall down, caulking splits, accessories fall off, shower bars fall down. Plumbing fixtures are not aligned with drain.

Walls and tubs that have not been measured right are installed anyway. Existing damage is not always repaired right. only the minimum amount of drywall is taken down even if mold exists behind the wall. soft movable tiles from water damage are often just screwed to the wall and covered up leaving MOLD and MILDEW in your walls!!!

remember its a "redressing" not a renovation.

all you old crap is still there its just hidden now.

Warranty

This is were it sounds great. 25 yr warranty.

now try and get them to come take care of the problem. The office is rude and hard to deal with.

Problems take weeks to MONTHS to be fixed

and lots of times just happen again.

In most cases they try to blame the customer for the problem, as if it was something they did wrong. Although its free to have your caulking re-done if it gets mildew they usually try and charge you for it.

The ONLY way to get some action is to file a complaint to HEAD OFFICE.

we pay good money we should get good work not crooks!!

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Comments (1)

1. Written by Bath Fitter, on 24-04-2008 12:00

“RESPONSE TO TOMCAT: Bath Fitter has been delighting customers across North America for 24 years and we take our good reputation seriously. This message seems to be referring to just one location. We hope this writer will let us know which of our 200 locations he or she is referring to so that we can investigate immediately and do whatever is necessary to make things right. Sincerely, Bath Fitter.”

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