Testimonial

  • Feb 09
  • Home Construction and Repair
  • Spokane, Washington
  • Positive Experience
  • 143

My wife and I are totally pleased re: our experience with Bath Fitter starting with the sales presentation to the completed bathroom. Our salesman was very responsive. He took the time to answer all questions. We felt we knew what to expect. An important condition for us was to have the job done by a certain date and they got the job done timely. Our installer came on the date set. He was careful... Read more

Testimonial

  • Dec 15, 2014
  • Installers
  • 72

We had a leakage issue, and chose Bath Fitter because of the speed with which they could do the work as well as the warranty.I also purchased the full bathtub and the piece goes all the way up to the ceiling.The sales representative was very nice, polite, and was clear and detailed about it. The gentleman who came to install was efficient and got the job done quickly. We have recommended the idea... Read more

Testimonial

  • Oct 21, 2014
  • Installers
  • 47

We were in the market to get another shower put in because I was going in for surgery and wanted something that I could deal with afterwards.Bath Fitter gave us what we wanted, we basically got what we were looking for and we're very well pleased with it.During the installation they were quiet, cleaned up after themselves, and it didn’t take them very long.(Millsboro, DE) Read more

In response to: Poor customer communication
  • Apr 17
  • Installers
  • Beaverton, Oregon
  • Acrylic Shower
  • 2

Hi Susan, Thank you for letting us know about some of these communication issues you’ve had. We apologize for this experience so far. We’d like to help resolve these communication issues and get your installation completed as soon as possible. Please email our national customer care team at customercare@bathfitter.com, so that our team can contact your local office. Thanks again! Read more

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In response to: Poor Response to Mishap During Installation of My Shower
  • Apr 13
  • Installers
  • Winston Salem, North Carolina
  • Shower Installation
  • 24
  • REVIEW RATING 5/5

Hi Frank, Thank you for letting us know about his. We’re sorry you haven’t had a good experience up to this point, but we’d like to help resolve these issues. Please email our customer care team at customercare@bathfitter.com with your information, and our team will contact your local office. Thanks again. Read more

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In response to: Shower Falling Apart.
  • Apr 12
  • Installers
  • Kingstree, South Carolina
  • Shower Doors
  • 19
  • REVIEW RATING 5/5

Hi Eric, We’re sorry to hear about your experience so far. We always work to resolve issues as quickly as possible. Please email customercare@bathfitter.com with your information, so that our national customer care team can contact your local office and help fix any problems you’re facing. Thank you. Read more

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In response to: Review about Service from Edmonton, Alberta
  • Mar 19
  • Installers
  • Edmonton, Alberta
  • 140
  • REVIEW RATING 5/5

Hi Marnie- We’re sorry to hear that you’ve had a bad experience. We always want to get as much information as possible, so that our customer care team can contact your local office. Please email customercare@bathfitter.com with your information and the issues you’re experiencing, so that we can help resolve these problems. Thank you. Read more

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Testimonial

  • Feb 09
  • Home Construction and Repair
  • Spokane, Washington
  • Positive Experience
  • 143

My wife and I are totally pleased re: our experience with Bath Fitter starting with the sales presentation to the completed bathroom. Our salesman was very responsive. He took the time to answer all questions. We felt we knew what to expect. An important condition for us was to have the job done by a certain date and they got the job done timely. Our installer came on the date set. He was careful... Read more

In response to: Spent $15000 for two baths and parts were defective on one. Waiting a month with multiple missed appointments for repair.
  • Jan 20
  • Home Construction and Repair
  • Lutz, Florida
  • Bath Remodeling
  • 201
  • REVIEW RATING 5/5

Thanks, Steve. We saw your previous note on Consumer Affairs, and we appreciate you reaching out here as well. Our customer care team is in the process of contacting your local office. We will continue to monitor your situation to make sure everything is ultimately resolved ASAP. Thank you again for your patience. Read more

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In response to: Didn't have a chance to experience Bath Fitters as the price jumped 28% in just two weeks!
  • Jan 18
  • Installers
  • Vancouver, Washington
  • Shower Pan Installation
  • 150
  • REVIEW RATING 5/5

Hi Karen, thank you for your feedback. We’re sorry to hear you’re not moving forward with Bath Fitter, but we understand different factors play into your decision. Each Bath Fitter installation is different and we work to give each customer the best, most customized option possible. Thanks again and please reach out to your local office if you have any further questions. Read more

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In response to: Beware! Seattle Bathfitter
  • Jan 08
  • Building Products
  • Post Falls, Idaho
  • Shower
  • 183
  • REVIEW RATING 5/5

Hi, thank you for letting us know about these issues regarding your parents’ shower installation. We’re sorry that they haven’t had a good experience so far, but we always work fix any problems and be as available as possible. Please have your parents email our national customer care team at customercare@bathfitter.com with the order information and the problems experienced. Our team will... Read more

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Testimonial

  • Dec 15, 2014
  • Installers
  • 72

We had a leakage issue, and chose Bath Fitter because of the speed with which they could do the work as well as the warranty.I also purchased the full bathtub and the piece goes all the way up to the ceiling.The sales representative was very nice, polite, and was clear and detailed about it. The gentleman who came to install was efficient and got the job done quickly. We have recommended the idea... Read more

In response to: customer service and installation
  • Dec 04, 2014
  • Installers
  • Brooklyn, New York
  • Bathtub
  • 80
  • REVIEW RATING 4/5

Hi, thank you for letting us know about your experience. We’re glad that you’re pleased with your Bath Fitter installation! If you ever have any questions or concerns, please email our national customer care team at customercare@bathfitter.com. Thanks again! Read more

Was this review helpful? 1 0

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