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Testimonial

  • Feb 09
  • Home Construction and Repair
  • Spokane, Washington
  • Positive Experience
  • 300

My wife and I are totally pleased re: our experience with Bath Fitter starting with the sales presentation to the completed bathroom. Our salesman was very responsive. He took the time to answer all questions. We felt we knew what to expect. An important condition for us was to have the job done by a certain date and they got the job done timely. Our installer came on the date set. He was careful... Read more

Testimonial

  • Dec 15, 2014
  • Installers
  • 212

We had a leakage issue, and chose Bath Fitter because of the speed with which they could do the work as well as the warranty.I also purchased the full bathtub and the piece goes all the way up to the ceiling.The sales representative was very nice, polite, and was clear and detailed about it. The gentleman who came to install was efficient and got the job done quickly. We have recommended the idea... Read more

Testimonial

  • Oct 21, 2014
  • Installers
  • 124

We were in the market to get another shower put in because I was going in for surgery and wanted something that I could deal with afterwards.Bath Fitter gave us what we wanted, we basically got what we were looking for and we're very well pleased with it.During the installation they were quiet, cleaned up after themselves, and it didn’t take them very long.(Millsboro, DE) Read more

In response to: Review about Appointment from Myrtle Beach, South Carolina
  • May 20
  • Installers
  • Myrtle Beach, South Carolina
  • Appointment
  • 7
  • REVIEW RATING 4/5

Hi Clifford, We’re sorry to hear about this. We understand your frustration and would like to help get you in touch with your local office ASAP. If you want, you can email our national customer care team at customercare@bathfitter.com with this information and our team will contact your local Bath Fitter. You can also call 888-994-5945 to get in touch with your local office. Thank you for... Read more

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  • May 07
  • Installers
  • Baltimore, Maryland
  • Credit
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

Salesman Mike Murphy ran my aunts credit without her signing anything. I found a letter to her dated last year telling her she was denied credit for her purchase. I called the company for her and they told me who the salesperson was and that they had three documents with her signature. She didn't sign anything. What kind of company does that? Read more

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In response to: Terrible Customer Experience with Bath Fitters!
  • May 05
  • Installers
  • Delhi, Ohio
  • Bath Fitter Installation
  • 66
  • REVIEW RATING 5/5

Hi Joe, Thank you for letting us know about your experience. We’re sorry to hear about the issues you’ve had up to this point and we’d like to help resolve these problems as quickly as possible. Please email our national customer care team at customercare@bathfitter.com with your information, so that our team can contact your local Bath Fitter office. Thanks again! Read more

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In response to: Scheduling
  • May 05
  • Installers
  • Melbourne, Florida
  • Shower Pan Installation
  • 14
  • REVIEW RATING 4/5

Hi Sheila, We’re glad to hear that you’re happy with your remodel. We’re sorry to hear about to some of the timing issues and understand your schedule is important. If you have any other questions or concerns, please don’t hesitate to reach out to our national customer care team by emailing customercare@bathfitter.com. Thank you! Read more

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In response to: TOXIC MOLD SPORES
  • May 04
  • Home Construction and Repair
  • Baltimore, Maryland
  • Bathtub Cover
  • 31
  • REVIEW RATING 4/5

Hi Robert, We appreciate you letting us know about this. We always work to address any issues like this. Please reach out to your local Bath Fitter office to address these concerns or email our national customer care team at customercare@bathfitter.com. Our customer care team can reach out to your local office and help resolve any issues. Thanks again! Read more

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In response to: Poor customer communication
  • Apr 17
  • Installers
  • Beaverton, Oregon
  • Acrylic Shower
  • 58
  • REVIEW RATING 4/5

Hi Susan, Thank you for letting us know about some of these communication issues you’ve had. We apologize for this experience so far. We’d like to help resolve these communication issues and get your installation completed as soon as possible. Please email our national customer care team at customercare@bathfitter.com, so that our team can contact your local office. Thanks again! Read more

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In response to: Poor Response to Mishap During Installation of My Shower
  • Apr 13
  • Installers
  • Winston Salem, North Carolina
  • Shower Installation
  • 55
  • REVIEW RATING 5/5

Hi Frank, Thank you for letting us know about his. We’re sorry you haven’t had a good experience up to this point, but we’d like to help resolve these issues. Please email our customer care team at customercare@bathfitter.com with your information, and our team will contact your local office. Thanks again. Read more

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In response to: Shower Falling Apart.
  • Apr 12
  • Installers
  • Kingstree, South Carolina
  • Shower Doors
  • 43
  • REVIEW RATING 5/5

Hi Eric, We’re sorry to hear about your experience so far. We always work to resolve issues as quickly as possible. Please email customercare@bathfitter.com with your information, so that our national customer care team can contact your local office and help fix any problems you’re facing. Thank you. Read more

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In response to: Review about Service from Edmonton, Alberta
  • Mar 19
  • Installers
  • Edmonton, Alberta
  • 166
  • REVIEW RATING 5/5

Hi Marnie- We’re sorry to hear that you’ve had a bad experience. We always want to get as much information as possible, so that our customer care team can contact your local office. Please email customercare@bathfitter.com with your information and the issues you’re experiencing, so that we can help resolve these problems. Thank you. Read more

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Testimonial

  • Feb 09
  • Home Construction and Repair
  • Spokane, Washington
  • Positive Experience
  • 300

My wife and I are totally pleased re: our experience with Bath Fitter starting with the sales presentation to the completed bathroom. Our salesman was very responsive. He took the time to answer all questions. We felt we knew what to expect. An important condition for us was to have the job done by a certain date and they got the job done timely. Our installer came on the date set. He was careful... Read more

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