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What Their Customers Are Saying
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Had bath fitters in to update shower / shower doors / new fixtures in bathroom ..LOVED IT ...!! The bath fitter worker was exact with his work ... can't say enough great things about your company .!! ;) ANY problems I feel comfortable contacting your company ..very friendly !!! ready to help !!! I am a person of few words feelings have been expressed . 100 words ..too many for me lol !!:) :) ;) :) :) :) :) :) :) :) :) :) :) :) :) :) :)... Read more

We'd use them before and this was our second installation on a different property. They did a very clean job and we loved it. The technicians were really helpful. They made a great job of the bathtub. We were fully pleased with everything. Tom H. (Lakewood, WA) Read more

From the first call to Bath Fitters to schedule an appointment with the Bath Fitter Rep to the meeting with Justin who was very thorough in his presentation and a visit from the tech rep to make all proper measurements to the installer David who was very meticulous and would bring to our attention problems encountered during the installation we were very impressed and satisfied with the workmanship as well as David's keeping everything... Read more

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In response to: Bathfitter Install Deficiencies

Hello, Thanks for writing and letting us know about this. We apologize for any inconveniences you may be facing. Please know that customer service is a top priority and we want to rectify this situation. We have passed this onto our corporate customer care team, where someone will address your concerns and contact you directly. If you have any further questions, please email Read more

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In response to: Bath Fitter Bathroom Remodeling Review from Buffalo, New York

Hello, Thanks for writing and letting us know about this situation. Customer service is very important to us. We take this situation seriously and would like to rectify any issues you may be facing in your bathroom. This review has already been passed onto the corporate customer care team and your local branch will be contacted immediately to address your concerns. Please feel free to reach out and update us during the resolution process.... Read more

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My first problem started with Bath Fitter when our shower floor started cracking. The shower was done in 2001. By 2010, the floor was cracking. We called Bath Fitters because we 'thought' we had a lifetime warranty. We were informed that the lifetime warranty started after our work was done. Long story short, I had to pay a contractor $2000 to fix the floor. Fast forward to now. The tub in our other bathroom that was installed by BF is... Read more

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I have to say that when I lived in Oakville I had bathfitters in to do some work on my bathroom. The install was awesome. I moved to Hamilton and i had bought a flip home where the tub was painted. Bathfitters installed a tub on top of the existing one. Problem 1 was that the existing tub had a cut off corner to allow passage to the toilet and sink.....that disappeared. I went from 1 foot passage to 8 inches. Problem 2 was that there's a... Read more

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Initially We were very satisfied wth everything, however, when the tub began to get dirty my wife and I scrubed and it seemed that we had gotten everything. Then as the months went the dirt seemed to accumalate more. Now it is so dirty that nothng will touch it at all. For us this was a mistake that will cost us in the years to come.

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Just completed two bathrooms, couldn't be happier, from the salesman to the installers, a great experience. Would highly recommend them to anyone Read more

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Well initially I felt this was going to be a great deal then the inevitable happened. The shower was installed - mostly - some parts missing will install when glass door and window are installed. Initially told the door and window would be 4-5 days after shower - LIE #1 - office said salesperson should have told you 10 days. Well okay 10 days later get a call from the office - wrong door received will be another 10 days. Now 3 weeks later we... Read more

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In response to: Really dishearted customer

Hello, Thanks so much for letting us know about this. We apologize for the inconvenience and would like to rectify the situation. If you could kindly email detailing your experience, our corporate customer care team will be sure to contact your local branch and address this situation. Read more

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In response to: Full of timing issues, mistakes, and poor communication thus far

Hello, Thank you so much for letting us know about this. Customer service is very important to us and we apologize for any inconvenience this may have caused you. Please send a follow up email to and we will make sure that your concerns are addressed immediately by our corporate customer care team. Read more

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In response to: Bathfitter Milford ct May 2016 Poor Service unrealistic delivery dates

Hello, Thank you for writing and letting us know. Customer service is very important to us and we would like to resolve this situation. Please email detailing your location and experience and our corporate customer care team will be able to address your concerns. Thank you. Read more

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